Manager - Service Technical Support [29/10/2025]

2 weeks ago


Thane, India Vertiv Energy Full time

Job Description Key Responsibilities: Operations Management: - Review 52-week maintenance tracker (OEM & in-house). - Communicate changes to site leads in a timely manner. - Map resources at all DC sites as per contractual obligations. - Prepare 12-month training schedule covering technical and soft skills (incident management, behavior). - Conduct technical evaluations of reporting resources. - Ensure permanent restoration of faults at all times. - Manage spares, inventory, and improvement projects. - Update asset inventory and ensure all assets are maintained in good condition. - Monitor DG diesel consumption and efficiency (CPH & KWH/Ltr). - Implement EHS and quality guidelines. - Lead energy conservation initiatives. Compliance & Audits: - Review critical spares availability at sites. - Conduct audits to ensure quality of work, especially preventive and corrective maintenance. - Report all work-related injuries and fire incidents on time. - Ensure proper use of PPEs by all resources. - Review compliance documentation and periodic reports with customers. Vendor & Customer Management: - Conduct performance reviews of all AMC vendors. - Maintain regular periodic review meetings with customers. - Visit sites quarterly for operation review and technical emergencies.



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