Team Leader

Company Description Raffles Udaipur opened in 2021 its ornamental gardens tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West Set on a 21-acre private island rich with birdlife and exotic flora and fauna this contemporary reimagining of a country mansion is the first Raffles hotel in India Just 20 minutes from the airport Raffles Udaipur spans a private island and serene lakeshore Begin your journey with a graceful boat ride guided by migratory birds Discover 137 rooms and suites 10 dining experiences two pools wellness rituals and the timeless care of the Raffles Butler Operational PORCH Keeps an eye for any banned unwanted person entering the lobby Inform AMS SM SD about any VIP movement in the lobby hotel To be located generally in the lobby To ensure and coordinate an uninterrupted regular and smooth flow of traffic through the porch with Front office Team To ensure that no car is permitted to wait in the porch for long periods 5-6 minutes during peak hours and 10-15 minutes during dull periods Cars with guests sitting inside may be permitted waiting for longer period however ensure they are waiting for more guest to come To ensure that no car is permitted to be locked in the porch No taxis are permitted to be parked waiting in the porch unless the driver is awaiting payment from a guest To ensure that there should be no car keys inside the cars awaiting handling by the car valets Keys should be with the Security Guard SA Valet on duty No haphazard parking of cars should take place in or along the porch approach exit which could cause obstruction in movement of traffic in the porch subsequently To ensure that guest is given valet docket against the car key s by the valet and exterior interior of the vehicle is checked to see any damage suspicious item lying in the car before parking the car In case of any issue same should be informed to the Guest To ensure that Valet is handing over the car to the right guest after checking and matching the valet docket serial number As Per Valet Parking LSOP To ensure that no hotel property is taken out from through the porch except for guest Assist the Guest with their luggage or any other requirement need of the guest To over-see handle and report all guests related problems or any unusual incident happening observed seen in the porch area to the AMS SM SD immediately MAIN SERVICE ASSOCIATE GATE No associate leaves in complete part uniform To ensure that no haphazard parking or like takes place near the gate which could cause obstruction To ensure that unauthorized person goes into the Diesel Yard To ensure that Frisking vehicle checking procedure is followed by the team deployed at Associate gate To ensure that Material and Visitor vendor Gate Pass Procedures are followed by the deployed team members Sales Staff Vehicles movement procedure is followed by the Security Team Members deployed at Gate Ensure that all records are maintained and deposited at Security Control Room on Daily Weekly Monthly Basis To ensure that no posters are permitted to be posted on neither hotel perimeter wall nor any wall writings are permitted to be made To ensure that no one is taking picture noting noticing the Security Checking procedure at the gate and approach the person if found someone doing the same MAIN ENTRANCE HOTEL BUILDING ENTRY EXIT To ensure uninterrupted regular and smooth flow of vehicular traffic towards the porch through this gate To ensure that no bicycles or any other load carrying vehicles are permitted to enter through this gate To restrict and stop all outward associate vehicular movement from this gate Individual guests visitors EXCOM and Sales team if accompanied by guest are only permitted to move through this gate To ensure that no posters are permitted to be posted on neither hotel perimeter wall nor any wall writings are permitted to be made To ensure that no individuals collect or group in and around the main entrance area unnecessarily To ensure that no one is taking picture of Security Checking procedure and approach the person if found someone doing the same To ensure that no hotel property is taken out from this gate In event of any exception to this rule the Security Director will give prior intimation To ensure that no haphazard parking takes place outside or around the main entrance which could cause obstruction in the flow of traffic RECEIVING BAY To organize and ensure a coordinated inward outward movement of vehicular traffic material and supplies and suppliers contractors and their staff into the receiving area No clustering of vehicles or bunching of persons stores should take place to keep the area free from having used as parking space To ensure that all the items going in are checked through the Cargo Scanner Mobile tracer To oversee and ensure that all stores going out from this area other than those already in the vehicle meant for other hotels areas are thoroughly in the vehicle and cleared as under - a All hotels stores and including empties against formal authorized gate pass b Supplies and stores brought in by the Suppliers Against formal authorized gate-passes refracting stores as rejected supplier s material property contractor property etc To restrict movement of unauthorized persons in this area and to restrict their workers from entering in the hotel areas beyond receiving area without a formal visitor pass and escorted by the Department representative To oversee the replacement of empty crates of soft drinks bottles strictly as per the specific gate pass issued To ensure that no extra empties are loaded on to the truck by the supplier staff or even by one of the hotel staff either in a deliberate or even a clandestine manner Not to permit any naked fire in the receiving area To report all stores supplies etc left inside the receiving area unattended after closing of receiving for the day Guest Floors Heart of the House To ensure that no luggage is lying in the Corridor Incase of luggage Bell Desk is informed No room is lying open unattended No unauthorized person roaming around in the property Vendor Visitor carrying authorized pass Team Management Should be unbiased with all associates Should not be a part discreetly indiscreetly or promote any approach which can lead to unhealthy working environment of team Security Executive will be in charge of training the Security associates on emergency procedures and other SOPs i e Fire First-aid Bomb Threat Natural Calamities Gate Pass procedures etc Security Executive will be responsible for nominating Security Associates for Hotel Trainings as and when required Security Executive will be responsible of ensuring that team members understand operational needs and deliver the expected outcomes Security Executive will be responsible for team performance and reports to ASM SM SD on progress of each every associate as and when required Additional Information An opportunity to be with world s preferred hospitality company Captivating and rewarding experience working alongside passionate professionals Range of exclusive Heartist Benefits Develop your talent through learning programs by Academy Accor