AxisPhone:Customer Service specialist
4 weeks ago
Job Description Customer Service specialist - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness. AbouttheRole The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc. Qualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies: Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude, Knowledge about the Banking industry will be an added advantage
-
AxisPhone:Customer Service Team Lead
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description AxisPhone:Customer Service Team Lead - Non Voice INTERNAL USAGE: No. of Vacancies: Reports to: AxisPhone:Service Head - Voice Is a Team leader Yes Team Size: 15-20 Grade: Manager/Senior Manager Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis...
-
Chennai, India Axis Bank Full timeJob Description Axisphone: Customer Service specialist Non Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the...
-
IT Support Specialist
3 weeks ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
-
IT Service Management Specialist
5 days ago
India Evlv Full timeTitle: IT Service Management Specialist (ITSM Specialist) Sector: IT & Services Consulting Location: Permanent Work From Home (Anywhere in India) Duration: 1 year - Renewable contract Working Hours: Monday to Friday, Eastern Standard Time Zone The IT Service Management Specialist will provide support for the Managed Services tool sets and supporting...
-
IT Service Management Specialist
7 days ago
India Evlv Full timeTitle: IT Service Management Specialist (ITSM Specialist)Sector: IT & Services ConsultingLocation: Permanent Work From Home (Anywhere in India)Duration: 1 year - Renewable contractWorking Hours: Monday to Friday, Eastern Standard Time ZoneThe IT Service Management Specialist will provide support for the Managed Services tool sets and supporting processes and...
-
IT Service Management Specialist
7 days ago
India Evlv Full timeTitle: IT Service Management Specialist (ITSM Specialist) Sector: IT & Services Consulting Location: Permanent Work From Home (Anywhere in India) Duration: 1 year - Renewable contract Working Hours: Monday to Friday, Eastern Standard Time Zone The IT Service Management Specialist will provide support for the Managed Services tool sets and supporting...
-
Customer Service Specialist
4 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
-
Customer Service Specialist
4 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
-
Customer Service Specialist
4 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
-
Customer Service Technical Specialist
3 weeks ago
India Wolters Kluwer Full timeEnablon a Wolters Kluwer business is the world s leading provider of Sustainability EHS and Operational Risk Management Software Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology The Customer Service Technical Specialist is a...
