Senior It Systems Admin

OpenGov is the leader in AI-enabled software for cities counties state agencies and special districts With a mission to power more effective and accountable government OpenGov serves 2 000 communities across the United States OpenGov is built exclusively for the unique asset management permitting and licensing procurement and contract management tax and revenue budgeting and planning and financial management needs of the public sector The OpenGov platform empowers organizations to operate more efficiently adapt to change and strengthen public trust Learn more or request a demo at Job Summary The Senior Systems Administrator will oversee the design implementation and maintenance of OpenGov s corporate IT infrastructure ensuring high performance security and scalability This role will serve as a senior technical resource responsible for managing enterprise systems supporting critical IT operations and providing escalation support to the IT Support team The ideal candidate will combine deep technical expertise with a proactive approach to system administration security automation and user enablement Responsibilities Administer and maintain IT infrastructure including endpoints directory services MDM and SaaS platforms Serve as an escalation point for complex technical issues from the IT Support team providing in-depth troubleshooting and resolution Ensure uptime and performance of systems including video conferencing network hardware VPN authentication systems and cloud applications Drive automation and process improvements across IT systems using scripting and configuration management tools Design and maintain identity and access management policies using Okta and support integrations with enterprise SaaS platforms Maintain endpoint security policies configurations and updates across MacOS Windows devices Manage IT asset lifecycle processes for both hardware and software ensuring compliance and efficiency Collaborate cross-functionally with Security People Ops and Engineering to support IT goals and ensure a positive employee experience Provide white-glove support for executives and key stakeholders as needed Create and maintain documentation for IT systems architecture and SOPs Oversee IT aspects of onboarding offboarding processes to ensure seamless transitions for employees Participate in audits and maintain compliance with security and operational standards Requirements and Preferred Experience Minimum of 5 years of progressive experience in IT systems administration in a cloud-first or SaaS-centric environment Deep knowledge of macOS and Windows environments including device management via Jamf and Intune Experience with IT help desk ticketing systems such as Zendesk or Jira Service management Familiarity with some or all of the following APIs MDM AWS Okta Workato Github Atlassian Suite Google Workspaces Windows and macOS Experience administering networking infrastructure video conferencing systems and office IT equipment Scripting experience e g Bash PowerShell or Python for automation and operational efficiency Demonstrated experience supporting distributed and hybrid teams Excellent troubleshooting documentation and communication skills Proven ability to manage IT projects and contribute to team roadmaps Strong understanding of cybersecurity principles and IT compliance requirements Why OpenGov A Mission That Matters At OpenGov public service is personal We are passionate about our mission to power more effective and accountable government Government that operates efficiently adapts to change and strengthens public trust Some people say this is boring We think it s the core of our democracy Opportunity to Innovate The next great wave of innovation is unfolding with AI and it will impact everything-from the way we work to the way governments interact with their residents Join a trusted team with the passion technology and expertise to drive innovation and bring AI to local government We ve touched 2 000 communities so far and we re just getting started A Team of Passionate Driven People This isn t your typical 9-to-5 job we operate in a fast-paced results-driven environment where impact matters more than simply clocking in and out Our global team of 800 employees is united in our commitment to challenge the status quo OpenGov is headquartered in San Francisco and has offices in Atlanta Boston Buenos Aires Chicago Dubuque Plano and Pune A Place to Make Your Mark We pride ourselves on our performance-based culture where every employee is encouraged to jump in head-first and take action to help us improve If you have a great idea we want to hear it Excellent performance is recognized and rewarded and we love to promote from within Benefits That Work for You Enjoy an award-winning workplace with the benefits to match including Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401 k with company match USA only Paid parental leave wellness stipends and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches