Support Engineer

3 weeks ago

Mumbai, India People Centro Full time

Hi All,

We are in need of strong resources to fill Support Engineer - Telecom. The Candidates, that are interested, can send us their updated resumes to us.

Position: Support Engineer - Telecom

Exp: 0 – 1 Years

Relevant Exp: 1 years

Industry: Telecom

Location: Mumbai

Mode of Work: Work From Office

Interview Mode: F2F

Mandatory Skills: troubleshoots, Call Center, Bridge IVR, Dialer, Call Logger, Telecom

Brief JD:

Job Description for Support Engineer - Telecom

Please find the below Job Description,

Conference Diagnoses and troubleshoots all Call Center,Bridge IVR, Dialer, Call Logger,

Provides Enterprise level technical support to all customers and partners

Troubleshoots and reproduces customer technical issues to resolution and/or escalates

Responsible for Demo tech support, Pre-sales site visit, requirement gathering, installation and after sales support

1+ years' experience in customer focused/customer experience role

Strong technical troubleshooting skills, perseverance and patience

Experienced in VOICE technology including PBX, IPPBX, PRI, SIP, RTP, Apache, PHP, MYQSL and telephony

Networking, IT or telecommunications certification is added advantage

Qualification: Diploma / Bachelor’s degree in Electronics / IT

Communication: Good / Excellent:

NP: Immediate / 15 Days / 30 Days (Serving)

Hash tags: #troubleshoots, #CallCenter #BridgeIVR, #Dialer #Call Logger #Telecom #PBX, #IPPBX #PRI #SIP #RTP #Apache # PHP #MYQSL #Telephony

Languages: English, Marathi, Hindi

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