Manager-Sales Administration

18 hours ago

Gurugram India AT&T Full time

Job Description Job Description: About the Job: Part of the Alliance Sales Support COE (Alliance Support Group) managing the SP and the end account lifecycle driving enhance customer experience in Sales Lifecyle. Experience Level: 8-10 Years Location: Gurugram Roles and Responsibilities: - Be the primary contact for the assigned SP/ Account to manage the Lifecyle of the request - Be the AT&T ambassador to further the customer experience. - Manage deliverable of a team members, be a mentor and coach for enhance performance. - Hire and mentor talent for a repetitive deliverable - Track KPI, Manage cost, workloads and Process improvement - Should have basic knowledge of Invoicing, billing process, Inventory and Pricing tools, also lead in process transformation and efficiency initiatives. - Serves as the primary point of contact for the designated SP/Account and can manage lifecycle day to day - Effectively manages multiple projects with close attention to detail and meets short turnarounds and deadlines. Primary / Mandatory skills: Overall 8-10 years of experience in customer Q2C and sales led lifecycle roles. - Very strong written and verbal skills - Preferably from the Telecom/ IT industry - Experience working in an environment where coordination with multiple teams is essential to success - Ability to prioritize individual/group work in a high-stress, daily deadline driven environment - Led a team, Nurture Talent and Manage business deliverable. Additional information (if any): Willing to work in Shift Duties Especially the US business hours primarily. Weekly Hours: 40 Time Type: Regular Location: Gurgaon, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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