Account Group Head

Job Description

Future-proof your advertising and marketing career. Join Scatter.

At Scatter, meaningful content is at the heart of modern marketing strategy. From tactical campaigns to far-reaching transformational programs, the team at Scatter works on growing our partners businesses. Scatter makes it easier for our client's consumers to find their brand online, leading to a better offtake. Because messaging produced by us should significantly impact consumers everyday lives.

Our days feature high-energy calls and enlightening brainstorms with internal teams and clients. The work involves rushing about and pulling out all the stops, all to ensure that the results that reach our clients are nothing less than perfect. With a workforce of 60+ employees, you can be assured of a great learning curve, where in addition to your role, you often contribute inputs to teams you work alongside.

Regardless of your location or position, every member of the Scatter team is united by a common goal: create content that creates BUSINESS IMPACT for our clients.

About the Job

Position: Account Group Head Customer Success

City: Mumbai

CTC: up to 12 LPA

Annual Retention Bonus: 10% of CTC (released on completion of one year; subject to being on payroll and not serving a notice period)

About the Role

Our Customer Success team sits at the heart of Scatter. We partner with clients to shape their content marketing strategy, drive measurable outcomes, and build long-term business growth.

As an Account Group Head, you'll lead client relationships, bring a marketing-first perspective to content strategy, and ensure seamless collaboration with our other teams across Scatter. This role is about being a trusted advisor who grows accounts, spearheads solutions, and builds strong partnerships with clients.

Responsibilities

- Act as a strategic partner for clients, aligning their business and marketing goals with impactful content solutions.
- Lead and grow client relationships by identifying upsell opportunities and creating long-term growth roadmaps.
- Provide marketing-led direction to internal teams, ensuring briefs are not just executed but optimized for client success.
- Forecast, plan, and track revenue growth across accounts, ensuring alignment with business objectives.
- Facilitate strategic conversations with clients to explore new opportunities, address challenges, and co-create innovative plans.
- Stay on top of content marketing trends, bringing insights that inspire both clients and internal teams.
- Be the problem-solver and steady hand, ensuring delivery excellence under pressure while keeping focus on the bigger picture.

What Does a Typical Day Look Like

- Partner with clients to translate their business objectives into content marketing strategies.
- Guide and mentor junior members of the team to ensure their work drives measurable impact.
- Review and refine briefs with a marketing lens, keeping deliverables aligned with brand and business goals.
- Forecast account performance and proactively identify opportunities and risks.
- Lead client conversations on growth, innovation, and problem-solving.
- Share industry insights and inspire fresh ideas across teams.
- Balance strategic leadership with on-the-ground decision-making when challenges arise.

How You Measure Your Growth

In 3 Months

- Build a strong understanding of Scatter's processes, offerings, and client portfolio.
- Earn trust with clients and internal teams by demonstrating strategic thinking.
- Start contributing to client conversations with insights that go beyond execution.

In 6 Months

- Establish clear processes and growth roadmaps for your team.
- Own client growth plans, creating and executing upsell/cross-sell opportunities.
- Shape strategies by balancing creativity with business impact.

In 12 Months

- Be recognized as a trusted advisor by clients, driving their content marketing evolution.
- Lead clients into new marketing avenues that deliver measurable business outcomes.
- Act as the go-to leader internally for problem solving, mentorship, and thought leadership.

What You Bring to the Table

- Bachelor's or master's degree in marketing, Business, or a related field.
- 4+ years of B2B experience in a client-facing role at a publisher or agency, with a strong marketing foundation.
- A strategic mindset with the ability to connect marketing objectives to content solutions.
- Hands-on experience in content marketing, branded content, or digital marketing, with proven success in growing accounts.
- Strong analytical skills with the ability to forecast, plan, and deliver business growth.
- Excellent communication and relationship-building skills to influence clients and internal stakeholders.
- Detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office Suite.
- A marketer at heart who balances strategic vision with seamless execution, partnering with clients on business outcomes, not just project delivery.

And finally, what's it like working with us

Scatter values the growth and development of our team members. We offer a competitive salary package, medical insurance, an annual week off for the entire agency from Christmas till the new year (this is over and above your regular leave entitlement), and an energizing atmosphere for professional advancement.

Our work culture celebrates diversity, promotes collaboration, and empowers every team member to bring their unique perspectives and ideas to the table.