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Darkstore Manager- Kerala
4 weeks ago
Job Description Company Overview Reliance Retail is India's largest and most rapidly expanding retailer, renowned for its omni-channel presence, superior product quality, and exceptional customer experience. Supported by advanced technology and a vast network of stores nationwide, Reliance Retail delivers unmatched value to millions of loyal consumers across multiple categories. Job Overview The Darkstore Manager, Kerala, is a senior-level, full-time position responsible for overseeing the efficient management of darkstore operations across key locations: Cochin, Thrissur, Tiruvalla, Palghat, Alappuzha, and Thiruvananthapuram. The role demands an expert in warehousing, inventory, and fulfillment, with up to 10 years of relevant experience, ensuring streamlined supply chain processes in a high-growth retail environment. Qualifications And Skills - Must possess outstanding inventory management abilities, capable of maintaining optimal stock levels and accuracy at all times (Mandatory skill). - Strong expertise in supply chain management, including experience in coordinating with multiple touchpoints to support smooth workflows (Mandatory skill). - Demonstrated success in order fulfillment, ensuring all customer orders are processed and dispatched on time without errors (Mandatory skill). - Thorough understanding of warehouse operations, from goods receipt to dispatch, with proven implementation of operational best practices. - Adept in KPI tracking, able to analyze performance metrics, identify gaps, and drive improvements to achieve business targets. - Well-versed in logistics coordination, developing seamless inbound and outbound processes by collaborating with internal and external partners. - Experience managing large teams, providing leadership, direction, and motivation to achieve operational excellence. - Excellent problem-solving and decision-making abilities, with a history of resolving operational bottlenecks and improving efficiency. Roles And Responsibilities - Lead and oversee end-to-end operations of the assigned darkstores in Kerala, ensuring daily goals are achieved effectively. - Manage inventory control processes, including cycle counts, audits, stock rotation, and discrepancy resolution for highest accuracy. - Supervise warehouse activities, guaranteeing receipt, storage, and dispatch of goods are executed according to established protocols. - Coordinate order fulfillment processes, optimizing pick, pack, and shipping operations to maintain stringent service levels. - Track and report on key performance indicators, identifying areas for operational improvement and implementing corrective actions. - Develop and maintain robust relationships with logistics partners to ensure seamless and timely deliveries across all serviced locations. - Coach, mentor, and lead store staff to foster a culture of accountability, teamwork, and continuous growth. - Ensure compliance with health, safety, and quality standards across all operational procedures within the darkstores. - Drive process improvements by leveraging technology, data analytics, and industry best practices to maximize productivity and efficiency.
