International BPO Voice Process Executive Jobs Opening in Jobs Ladder at Koregaon Park, PuneLess

Position Overview: The International BPO Voice Process Executive is responsible for handling voice-based customer interactions for clients based in international markets such as the United States, United Kingdom, Canada, Australia, and other English-speaking countries. This role involves delivering exceptional service, managing customer expectations, and resolving issues efficiently and professionally. Voice process executives are the first point of contact for customers and represent the brand and values of the client they are supporting. This is a dynamic role that demands strong communication skills, patience, empathy, and a service-oriented mindset. The candidate will interact with customers via telephone calls and is expected to understand customer requirements, provide relevant solutions, or escalate issues as needed while maintaining high levels of customer satisfaction.Key Responsibilities: Customer Interaction: Handle inbound and/or outbound calls from international customers. Respond to queries related to products, services, billing, technical issues, order processing, etc. Provide clear and concise information to customers while ensuring customer satisfaction. Problem Solving and Resolution: Listen actively to customer concerns and identify the root cause of the issue. Troubleshoot issues using company protocols and provide timely resolutions. Escalate unresolved issues to appropriate departments as per escalation procedures. Sales and Upselling (if applicable): Promote products or services as per campaign requirements. Convert inquiries into sales where applicable. Meet or exceed assigned targets and key performance indicators (KPIs). Data Entry and Call Documentation: Accurately record customer details, issues, and actions taken into the system. Maintain confidentiality and handle data with care, complying with data protection regulations. Adherence to Protocols: Follow standard operating procedures (SOPs) and guidelines. Maintain compliance with company policies, including call handling time, quality parameters, and attendance. Maintain professionalism in tone, language, and attitude. Team Collaboration: Participate in team meetings, training sessions, and briefings. Provide feedback and suggestions to improve customer service delivery. Support team members and contribute to a positive work environment.Required Skills & Competencies: Excellent Communication Skills: Strong command of spoken English with a neutral or global accent. Clear pronunciation, listening skills, and the ability to comprehend diverse accents are essential. Customer Focus: Ability to empathize with customers, understand their concerns, and provide appropriate solutions with patience and professionalism. Problem-Solving Skills: Logical thinking and analytical ability to resolve customer queries effectively and efficiently. Computer Literacy: Basic to intermediate knowledge of computer operations including typing, using CRM systems, handling emails, and navigating software tools. Multitasking Ability: Capable of handling multiple calls or tasks simultaneously without compromising quality. Adaptability and Flexibility: Willingness to work in rotational shifts, night shifts, weekends, and holidays, depending on business needs. Stress Management: Capability to handle high-pressure environments, meet deadlines, and deal with difficult customers calmly.More information about this International BPO Voice Process Executive JobPlease go through the below FAQs to get all answers related to the given International BPO Voice Process Executive jobWhat are the job requirements to apply for this International BPO Voice Process Executive job position? Ans: A candidate must have a minimum of fresher as an International BPO Voice Process Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This International BPO Voice Process Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the International BPO Voice Process Executive position? Ans: There are immediate 1 job openings for International BPO Voice Process Executive in our Organisation.

12th Pass (HSE)