Senior Specialist, Training – Development

Role Title Senior Specialist Training - Development L07 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview In Training Performance Strategy we are putting the One Synchrony mindset into action and striving for excellence by following these pillars of success Digital Transformation Deliver disruptive high customer-impact solutions and experiences through global tech ops leadership Innovation Enable process transformation-led rapid-scale training products development with empowered teams Training Development Create an open honest trustworthy developmental organization with self-development as the core DNA Organizational Excellence Enable seamless data information and goal-sharing and earn increasing significance in global decision-making Role Summary Purpose The Senior Specialist Training - Development supports the development of frontline employees by ensuring they are trained for operational execution and the development of leaders by ensuring they are prepared to drive high performing teams through soft skill development They also provide skills-based learning solutions to allow real-time enablement to bridge skill gaps improvement in productivity workforce readiness reinforcing skills to ensure learning translates into real performance gains This role is also involved in the successful onboarding of facilitators to the global operations training team Key Responsibilities Conceptualize and write highly interactive and engaging training objectives using adult learning principles that improve performance based on business needs Synthesize information from needs assessments to make recommendations and develop innovative solutions for training program approach that align with business strategies and learning objectives Work with Talent Development to gather feedback from stakeholders to identify continual areas of performance improvements to maximize Return on Investment of training programs Work with Talent Development to plan timelines resources and sustainment needed for new training objectives or required of existing training programs to ensure they create value for the business Work with Talent Development to support delivery of training by assisting with logistics coordination including scheduling booking venues or setting up online training portals and monitor attendance participation and engagement of training sessions Create and maintain repository of training content and resources that employees can access as needed Stay informed of latest trends tools and best practices in adult learning and update trainings to maximize effectiveness of programs based on this research Periodically facilitate training sessions to educate employees on business practices and processes Perform other duties and or special projects as assigned Required Skills Knowledge Minimum 10 2 or graduate in any discipline with 3 years experience in classroom training facilitation Knowledgeable of adult learning principles and performance improvement methodologies Strong analytical skills and ability to translate data into actionable insights Experience influencing and interacting with all levels of management Highly proficient with Microsoft Office Suite Word PowerPoint Excel Must be able to work required schedule of the role Mondays - Fridays 7 00 AM - 4 00 PM EST 8 00 AM - 5 00 PM EDT Ability to work flexible shifts which could change daily weekly based on business needs Desired Skills Knowledge 2 years experience of measuring skills gaps to identify and create relevant learning solutions to target return on investment Strong organizational and problem-solving skills Strong facilitation and communication skills Understanding of change management principles Proficiency in project management tools Experienced with digital learning tools and microlearning platforms Ability to manage multiple priorities in a fast-paced environment Ability to work with diverse teams and foster an inclusive environment Eligibility Criteria Minimum 10 2 or graduate in any discipline with 3 years experience in classroom training facilitation Work Timings Must be able to work required schedule of the role Mondays - Fridays 7 00 AM - 4 00 PM EST 8 00 AM - 5 00 PM EDT For Internal Applicants Understand the criteria or mandatory skills required for the role before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated fields such as education prior experience other skills and it is mandatory to upload your updated resume Word or PDF format Must not be on any corrective action plan Formal Corrective Final Formal LPP L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible L4 employee can apply Grade Level 07 Job Family Group Contact Center Operations Job Family Group Contact Center Operations