
Business Analyst
4 weeks ago
Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Process Developer Business Analyst Consultant Sr Consultant Manager WFM- Real Time Analyst Genpact is searching for dynamic open-minded mature individuals to support their workforce management operations Responsibilities Monitor real-time queue status and agent schedule adherence Monitor record and escalate real-time schedule adherence impacts including tardiness absenteeism and other schedule deviations Manage break schedules optimize breaks as per requirement Conduct root cause analysis of SLA deviations action plan development and resolution Input daily exception request then update schedules Responsible for capturing and publishing all operational metrics related to WFM Productivity Efficiency and SLAs Maintain and track accurate records of PTO accruals attendance and time off usage Team management Advanced proficiency with Microsoft Excel including VBA Knowledge Experience in Tableau will be an added advantage Knowledge Experience in Sql queries will be an added advantage Very good communication skills must be able to discuss the requirements effectively with client teams internal team members Excellent business acumen should be able to effectively translate the business requirements into deliverables Qualifications we seek in you Minimum qualifications Graduate in any field Prior experience in intraday management Good knowledge of WFM tools -like Verint IEX Aspect eWFM RTA Avaya CMS etc knowledge of other tools Amazon Connect Verint Chat monitoring tools Ex Live Person etc Avaya CMS RTA Intra-day will be beneficial Analytical mindset to solve problems In-depth understanding of the various call center metrics and their relationship with each other Should be extremely proficient with Excel Relevant experience required in working as an intraday analyst for an Inbound Process Preferred Qualifications Skills Knowledge of a WFM tools like Verint Amazon Connect Live Person etc Similar equivalent tools - IEX Aspect eWFM RTA Avaya CMS etc Hands-on on Excel and reporting skills Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training
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Business Analyst
1 week ago
Gurgaon, Haryana, India Zone IT Solutions Full timeWe are looking for an Business Analyst for Gurugram-based projects for a large-scale project This is a permanent role with a global IT service leader Requirements Excellent interpersonal and communication skills Knowledge and experience of analysis techniques ideally of using a formal analysis methodology in the building of solutions Some knowledge of...
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Performance & Business Management Analyst
2 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Performance Business Management Analyst Take on a role with great career development potential and harness your analytical talents We ll look to you utilise your specialist knowledge and provide insightful analysis and understand the impact to the business You ll be providing analysis and recommendations for leadership teams which will inform...
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Rpa Business Analyst
5 days ago
Gurgaon, Haryana, India AIS business solution Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesClient Engagement & Process DiscoveryPartner with business stakeholders and SMEs to gather, validate, and document business processes.Facilitate workshops and interviews to capture end-to-end workflows and identify automation opportunities.Evaluate process suitability for automation, including complexity, exception handling, and ROI...
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▷ Urgent: Lead Business Analyst
6 days ago
Gurgaon, Haryana, India FIDELITY INTERNATIONAL Full timeAbout the Opportunity Job Type Permanent Application Deadline 23 June 2025 Title Lead Business Analyst Department ISS Delivery Location Gurgaon or Bengaluru India Reports To Manager Business Analyst Level 4 We re proud to have been helping our clients build better financial futures for over 50 years How have we achieved this By working together - and...
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Business Data Analyst
1 week ago
Gurgaon Rural, Haryana, India Talentgigs Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Business Analyst cum Data AnalystLocation: GurgaonExperience: 4+ Yrs• Gather and analyze business requirements.• Interpret data, identify trends, and generate actionable insights.• Transform data into decisions, Analyze datasets to uncover trends, patterns, and insights.• Review and update historical loss data to aid in pricing parametric...
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Lead Business Analyst
3 weeks ago
Gurgaon, Haryana, India REA Group Full timeLead Business Analyst About REA Group In 1995 in a garage in Melbourne Australia REA Group was born from a simple question Can we change the way the world experiences propertyCould we Yes Are we done Never Fast forward 30 years REA Group is a market leader in online real estate in three continents and continuing to grow rapidly across the globe ...
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Business Analyst
4 days ago
Gurgaon, Haryana, India gHRig People Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDear All,We have received a mandate from our esteemed client for Business Analyst for Gurugram location.The Business Analyst will be responsible for eliciting, analyzing, and documenting business requirements for various projects. This role involves collaborating with stakeholders to understand their needs, translating those needs into detailed...
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Business Analyst
3 days ago
Gurgaon, Haryana, India GENPACT Full timeGenpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and...
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Business Analyst
4 days ago
Gurgaon, Haryana, India Care Health Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Business Analyst Customer Mobile AppLocation: Gurgaon, HaryanaDepartment: ITReports To: Sr Product Manager / Product OwnerJob Type: Full-TimeExperience Level: 2 to 8 yearsAbout the RoleWe are seeking a detail-oriented and outcome-driven Business Analyst (BA) to support the development and enhancement of our Customer Mobile App a key digital...
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Business Analyst
2 weeks ago
Haryana, India WeAddo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewWe are looking for a highly skilled Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will excel at gathering and documenting requirements, collaborating with cross-functional teams, supporting solution design, and ensuring that deliverables meet both functional and strategic objectives.Key...