Area Collection Manager

Basic Details Fill the required information about business unit location position reports to position and date of updation of JD Business Financial Services Unit Aditya Birla Finance Ltd Location Pan India Poornata Position Number of the job Reports to Poornata Position Number Poornata Position Title of the job Area Collections Manager Reports to Poornata Position Title Regional Collections Manager Function Risk Management Compliance Reports to Function Risk Management Compliance Department Risk Legal Collections Reports to Department Risk Legal Collections Designation of the Employee Area Collections Manager Manager s Designation Regional Collections Manager Date of writing Updation of JD 20th Jan 2023 1 Job Purpose Write the purpose for which the job exists in 2-3 lines Max 1325 Characters To manage the collections process at a location level usually a Metro or State Capital or few Tier 2-3 cities working with non-performing defaulting borrowers to create optimum recovery solutions To liaise with in-house and external collections teams and to oversee their activities ensuring compliance with all internal policies and relevant regulations 2 Dimensions Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job Team Size 4-9 varies by location Other Quantitative and Important Parameters for the job ECL Targets for the State Product for Stage 1 2 3 as applicable - direct impact on P L Cost of Collections - deliver a cost performance better than the budget at the State Level Hiring building and mentoring a high performance collection steam to manage the State Area Region 3 Job Context Major Challenges Write the specific aspects of the job that provide a challenge internal and external to the jobholder in the context of the Business Unit Function Department Section Max 3975 Characters Organization Context Aditya Birla Finance Limited ABFL is a lending subsidiary of Aditya Birla Capital Limited ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company NBFC ABFL is one of the top private diversified NBFCs in India As of 31-Dec 20 ABFL has a pan-India presence with 91 branches and a lending book of Rs 45 560 Crores ABFL offers end-to-end lending solutions to a diverse set of customers - Retail HNI MSMEs and Mid Large Corporates through secured as well as unsecured loan products The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans Unsecured Personal Loans Unsecured Business Loans Health Education Loans Digital B2B2C and B2B2B Small Ticket Loans Small Business Secured Loans Loans Against Property LAP Lease Rental Discounting LRD Construction Finance to Real Estate Developers SME Loans Capital Markets Loans Loan Against Shares Supply Chain Finance Mid and Large Corporate Loans and Infrastructure Finance loans ABFL also has a Wealth Management division ABFL is rated AAA by India Ratings ICRA and CARE reaffirmed in 2020 ABFL secured the ABG Business Excellence Award in 2017 Silver and 2015 Bronze and multiple other Awards on forums like CII Job Context Collections function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions It also carries out overdue loan recovery from defaulting clients This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective area The incumbent will be accountable for field collections for the customers in the area For this segment the collections model is a combination of in-house for ticket sizes 10L and partly agency-driven for small ticket sizes so the area manager will need to effectively oversee both inhouse collections officers as well as agency managers 4 Key Result Areas Write the key results expected from the job and the supporting actions for each of these key result areas For a majority of jobs typically there could be 4- 7 key result areas - Maximum 10 KRAs can be updated Key Result Areas Max 1325 Characters Supporting Actions Max 1325 Characters Achieve collections targets and financial goals for the area Monitor and Control delinquency and minimize credit losses for portfolio Drive higher resolution rates Ensuring adequate headcount availability location-wise bucket-wise segment-wise Ensure Charge offs are minimized and higher recoveries from charge-off accounts Review maintain control and minimize the cost incurred towards collections of dues Daily monitoring and regular reviews of delinquent portfolio to make account level Portfolio review and monitoring Monitor customer accounts across the region identifying and flagging likely cases of default or delayed payment Work with non-performing defaulting borrowers to create optimum recovery solutions Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement Provide regular inputs to Management and all the other stakeholders such as Sales Risk Policy Team on various aspects of collections resolution and delinquency trends Negative Areas Negative Profile Non-Starters SKIPs Fraud Cases etc Vendor Management Liaise with agencies to drive collections processes efficiently Oversee selection processes for externa agencies Continuously monitor agency performance Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner Compliance and audit Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process taking steps to ensure a satisfactory outcome for both ABFL as well as its customers Plan and implement periodic audits of the collections teams ensuring their compliance with all relevant policies and regulations Customer escalations and complaints Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations People Management Provide oversight and be a coach and mentor for the team Ensure regular functional behavioral trainings of team members in collaboration with HR Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team 5 Job Purpose of Direct Reports Describe the job purpose of the direct report s to the job in 2-3 lines for each report Collections Officer To manage the collections process for a set of delinquent accounts within a location working with non-performing defaulting borrowers to create optimum recovery solutions Agency Collections Manager To manage the collections process for a set of delinquent accounts within a location working with non-performing defaulting borrowers to create optimum recovery solutions ensuring compliance with all internal policies and relevant regulations 6 Relationships Describe the nature and purpose of most important contacts or relationship except superior team members with individuals departments organizations inside and outside of the organization that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Regional Collections Manager Collection Officers Agency Managers Daily regular Portfolio update and alignment of strategy and activities Credit Policy Teams Weekly Updation of Collections Cases MIS Bounce details etc Updates on policy changes Legal Team As needed Escalations customer complaints External Collections Agencies and Vendor Partners Regular Visits discussions on portfolio Reviews case updates exception reporting Customers As needed Escalations and follow-ups 7 Organizational Relationships Provide the structure for a level above and below the position for which this job description is written Use position titles in the structured and indicate all the reports of the position SIGN-OFF Provide the name of the Manager and the jobholder Signature needed for the hard copy of the JD Hard copy to be maintained in the organizational record Job Holder Reports to Manager Name Date of Entry Approval