Client Services Associate

4 weeks ago

Bengaluru, Karnataka, India AdLift Marketing Pvt. Ltd. Full time
Job Title: Asst. Manager, Client Services Manager

Location: Bangalore

Work Mode: Full-time | 5 Days Working

Experience Required: 3–5 Years

About Us:

AdLift Marketing Pvt. Ltd. is a leading digital marketing agency delivering impactful results across SEO, Paid Media, and Content Marketing. With a dynamic team and a passion for performance, we work with top-tier clients to scale their digital presence.

Role Overview:

We are seeking a dynamic Asst. Manager, Client Services to manage and nurture client relationships for accounts. The ideal candidate will act as a bridge between the client and our internal digital team, ensuring timely execution, performance tracking, and client satisfaction.

Key Responsibilities:

- Act as the primary point of contact for clients, ensuring clear communication and relationship management
- Understand client business goals and collaborate with internal SEO, Paid & Social teams to align strategies accordingly
- Prepare, present, and explain reports, campaign performance, and insights to clients
- Manage timelines, deliverables, and performance expectations for assigned accounts
- Proactively identify account growth opportunities and upsell additional services
- Handle escalations, client concerns, and troubleshoot challenges with a solution-oriented mindset
- Ensure timely renewals and high retention rates through proactive client engagement

Key Requirements:

- 3–5 years of experience in client servicing, preferably in digital marketing agencies
- Strong understanding of SEO, Paid, Social and digital marketing fundamentals
- Excellent communication, presentation, and client-handling skills
- Ability to manage multiple client accounts and coordinate with cross-functional teams
- Strong analytical skills with a data-driven approach to problem-solving
- A proactive attitude with the ability to work in a fast-paced environment
- Immediate joiners will be preferred

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