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Associate Manager

4 weeks ago

Noida, Uttar Pradesh, India PW (PhysicsWallah) Full time
Location: Noida Head Office, Sector 62

Job Overview:

We are looking for a results-driven "Associate Manager – Sales Operations" to lead the development and execution of scalable sales processes, enhance team performance through data analytics, and improve lead management strategies. This role requires a strong operational mindset, analytical rigor, and the ability to collaborate cross-functionally to deliver a seamless and efficient sales experience.

Key Responsibilities:

- Monitor and drive lead dialing, connectivity, and timely follow-ups.
- Implement lead prioritization strategies for improved conversion.
- Track defaulters and establish data-driven follow-up processes.
- Manage lead distribution to ensure balanced workload across teams.
- Analyze performance data to generate insights and dashboards.
- Collaborate with Tech, Product, and Marketing teams for process improvements.
- Ensure a seamless and efficient customer experience across sales funnels.

Desired Candidate Profile:

- 5+ years of experience in Sales Operations, preferably in EdTech or B2C setups.
- Hands-on experience with CRM platforms (Salesforce, LeadSquared, etc.).
- Strong in Excel and SQL for reporting and data analytics.
- Experience in managing teams and working cross-functionally.
- Strong analytical, problem-solving, and communication skills.