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Technical Consultant
1 month ago
This Position reports to:
Principal Technical Consultant
Your role and responsibilities
In this role, you will have the opportunity to propose technical solutions and to work on consulting assignments. Each day, you will execute assignments of low complexity as per agreed timelines and standards using established solutions. You will also showcase your expertise by providing support and technical advice to colleagues.
The work model for the role is: #LI Hybrid
This role is contributing to the Process Automation Business of Process Control Division in Bangalore.
You will be mainly accountable for:
- Manage support cases concerning PCP products escalated by ABB front end Level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure
- Diagnose and Isolate problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc. in order to provide technical expertise to resolve identified issues
- Reproduce identified issues in lab environment in order to either provide proven resolution to caller's concerns or ability to represent problem to Level 4 R&D organization in order to identify product defects
- Occasionally participate in field/site activities to diagnose and resolve complex issues or conduct system health checks
- Participate in meetings with front end L2 organizations, other L3 centers, L4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions
Qualifications for the role :
- Degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering, Software Engineering or equivalent
- Professional experience in process automation business with sound knowledge and
- hands-on experience in servicing, maintaining or commissioning of systems.
- Preferably knowledge in ABB PAPCP products (800xA, Symphony+, Freelance, etc.)
- A high level of self-motivation, curiosity and desire to learn about new technologies and applying a problem-solving solution-oriented mindset
- Demonstrated sense of ownership and responsibility working both individually and in a team.
- Good English communication skills (both verbal and written)
More about us:
ABB a provides a comprehensive range of integrated automation, electrical and digital systems and services for customers in the process, hybrid and maritime industries. These offerings, coupled with deep domain knowledge in each end market, help to optimize productivity, energy efficiency, sustainability and safety of industrial processes and operations.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process.
We never ask for money from job applicants.
For current open positions you can visit our career website https://global.abb/group/en/careers and apply.
Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.
