international voice process- US banking/ customer service executive

4 weeks ago

Mumbai City Mumbai Thane, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

Job Description Location: Mumbai | Work from Office Salary: 35,000 45,000 per month | US Rotational Shifts (9 Hours) Job Summary: We are looking for talented and customer-oriented professionals to join our US Banking Voice Process team. If you have excellent English communication skills and experience in international voice support, this role offers the perfect platform to grow your career in global banking operations. Key Responsibilities: - Handle inbound and outbound customer calls related to US banking services. - Resolve queries on transactions, accounts, and general banking assistance. - Maintain high accuracy, compliance, and documentation standards. - Deliver superior customer experience while meeting process KPIs. - Work closely with team leads to achieve daily and monthly targets. Required Candidate Profile: - Education: Minimum HSC (12th Pass) or Graduate in any stream. - Experience: Minimum 6 months in International Voice Process (preferably US or UK process). - Skills Required: - Excellent verbal and written English communication. - Good listening, comprehension, and problem-solving skills. - Willing to work in night shifts (US rotational). - Immediate joiners preferred. Shift Details: - US Rotational Shifts (9 Hours including breaks) - 5 Days Working | Rotational Weekly Offs Perks and Benefits: - Salary up to 45,000/month (based on experience) - Performance-based incentives and growth opportunities - Transport facilities as per company policy - Friendly work culture and supportive management Employment Type: Full Time, Permanent Industry Type: BPO / Call Centre Functional Area: Customer Success, Service & Operations Role Category: Voice / Blended Process (International) Role: Customer Care Executive Voice (US Banking Process)

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