Inside Sales Executive

Job Description

Job Description: Inside Sales Executive at NorthStar Academy

Company Overview:

NorthStar Academy (NSA) is a leading institution offering premier commerce and finance education. With a focus on delivering excellence, NSA provides coaching for prestigious certifications like CMA (USA), CPA, ACCA, EA, FRM, CFA, and short-term finance courses. Our faculty consists of seasoned experts committed to student success, making NSA a recognized leader in the field.

Position: Inside Sales Executive

Location: Bengaluru, Full-time, On-site

Role Overview:

The Inside Sales Executive will be responsible for driving customer satisfaction through effective communication and outbound sales calls. The successful candidate will manage client relationships, guide prospective students through the offerings of NorthStar Academy, and ensure a seamless customer experience from initial contact to enrollment.

Key Responsibilities:

- Outbound Sales Calls:
- Make outbound calls to potential students, discussing NorthStar Academys offerings and understanding their educational goals.
- Engage prospects, provide information about available courses, and convert inquiries into enrollments.
- Ensure regular follow-up calls to keep potential students engaged and informed about course options.
- Sales Communication:
- Effectively communicate NorthStar Academys value proposition to prospective students, addressing their questions and helping them make informed decisions.
- Provide tailored advice on which courses will best suit the career aspirations of the student.
- Manage follow-up communication to maintain relationships with prospective students and close sales.
- Customer Satisfaction:
- Act as the primary point of contact for all client inquiries, ensuring a smooth experience from initial contact to enrollment.
- Address customer concerns promptly and professionally, ensuring high levels of satisfaction.
- Assist students with post-enrollment queries, providing ongoing support and guidance.
- Collaboration & Reporting:
- Work closely with the marketing and admissions teams to align sales goals with promotional efforts.
- Report regularly on sales performance, lead status, and progress to management.
- Collaborate with the team to optimize sales strategies and improve processes.

Qualifications:

- Bachelors degree in Business Administration or a related field.
- 1-2 years of experience in inside sales or customer service, with a focus on outbound calls.
- Strong communication and interpersonal skills, with the ability to engage and build rapport with potential students.
- Excellent negotiation and problem-solving skills.
- Prior knowledge or interest in the finance/education sector is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient in CRM software and MS Office suite.

Preferred Skills:

- Previous experience in a sales role within the education or finance industry.
- Strong customer service orientation with a focus on customer retention.
- Self-motivated with a passion for helping students achieve their career goals.

Why Join NorthStar Academy

- Work in a dynamic and growing educational institution with a focus on excellence.
- Opportunities for career growth and professional development.
- Be part of a team that is committed to making a meaningful impact in the lives of students.

If you&aposre passionate about sales, customer service, and education, NorthStar Academy is the place for you. Apply now to join a team that elevates futures.

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