Business Analyst

Job Category Business Analysis Role Description We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digital bank Chase UK to revolutionize mobile banking with seamless journeys that our customers love We re already trusted by millions in the US and we re quickly catching up in the UK - but how we do things here is a little different We re building the bank of the future from scratch channeling our start-up mentality every step of the way - meaning you ll have the opportunity to make a real impact As a Business Analyst at JPMorgan Chase within the International Consumer Bank you will require a detailed understanding of retail cash payment processes an investigative and analytical approach to problem solving and an ability to work effectively with product technology and business teams to resolve incidents and develop new and enhanced processes The role will support the build of tools as well as the resolution of operational issues and will be split between Build the bank and Run the bank activities The Cash Card C C operations team investigates and resolves complex payment incidents monitors developments and trends across payment processing and supports the build of new tools and processes to enhance the performance and efficiency of the C C team Job responsibilities Conduct complex enquiries and investigations for problems that frontline contact center teams cannot resolve Provide required audit trail and documentation to support the work performed Gather requirements and support the build of tools and processes to enhance the work of the C C team Liaise with Development other Operations teams to co-ordinate the C C Ops journeys Analyze current performance of the team and publish statistics and reports Support and deliver training material for Contact Centre and Ops teams Create and update playbooks for C C Ops Team for new payment products Required qualifications skills and capabilities German language proficiency along with the European banking Industry experience in payments Good knowledge and understanding of SEPA scheme Relevant knowledge and experience ideally in a back office middle office operations or similar function of a banking financial services organization Willingness to learn new schemes and rulebooks to support Cash Card Ops Diverse product knowledge with an ability to develop an understanding of new products Ability to work under considerable time pressure whilst maintaining a high level of accuracy and quality Excellent communication and organizational skills Preferred qualifications skills and capabilities Strong analytical skills to analyze the information identify the problems and work towards finding the solutions Understanding of scheme for FPS BACS CHAPS SWIFT Mastercard rules will be an added advantage Ability to partner and influence across businesses and other support groups Control focus and mind-set at all times whilst respectively challenging the status quo Attention to detail whilst being cognizant of materiality levels A relevant degree accounting or financial qualification would be beneficial About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing Our corporate teams are an essential part of our company ensuring that we re setting our businesses clients customers and employees up for success Operations teams develop and manage innovative secure service solutions to meet clients needs globally Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm Teams also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience