Associate Manager

2 weeks ago

Hyderabad Telangana, India vSplash Techlabs Full time

Associate Manager Manager - Social Media Location Hyderabad Job Type Full-Time About us - At vSplash we are passionate about helping businesses shine online From websites to digital presence management we build simple and scalable solutions that make a real difference We re a white-label digital media company trusted by global partners At our core we re a team of curious minds who love technology creativity and teamwork With us you ll be part of a culture where ideas matter learning never stops and innovation is part of everyday life Be part of a team that thrives on synergy and smart digital solutions serving 10 000 SMBs each month Job brief We are looking for a results-driven Social Media Manager to lead vSplash s social media efforts focused on the US market You will manage a team of Social Media Specialists SMS and take full ownership of creating and executing strategies that build the online presence of small and medium US businesses across industries The ideal candidate will have strong team management skills deep knowledge of US audience trends creativity and a data-driven approach to deliver targeted content and high-impact campaigns Your work will help clients engage their customers grow their brand and achieve measurable business outcomes in a competitive digital landscape What will you actually do You will Lead day-to-day operations of social media teams ensuring SLA compliance quality checks and smooth task execution Track team performance using dashboards tools share regular reports and provide inputs for leadership reviews Develop reporting matrix and dashboards as per evolving business complexity and needs Handle a large customer base with intricate process flows for each task type Act as the first escalation point for client queries ensuring timely responses and accurate data presentation in meetings Oversee onboarding training and refresher sessions while driving process improvements and automation opportunities Support hiring manage leave planning and address performance issues to maintain team availability and productivity Build a strong team culture through regular 1 1s recognition and proactive communication to boost morale and engagement What mindset fits best Accountability-Driven Client-Centric Tech-savvy Process-Oriented Agile Improvement-Focused Growth Learning-Oriented Collaborative Leadership Key Skills Requirement - Degree in Marketing Business Communications or related field Proven expertise in managing SLAs team schedules and day-to-day operations Strong communication leadership and problem-solving abilities Hands-on experience with essential tools like Jira CRM Slack or similar platforms Data-driven mindset with strong analytical skills to generate insights and improve processes Prior Experience - 10 years of experience in Social Media Operations Digital Marketing and Customer Handling At least 5 years in a team management role Ready to apply If this sounds like your kind of challenge send us your resume Powered by JazzHR

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