Specialist - Professional Services

Job Description

About the Role:

OSTTRA India

The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures.

The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.

What's in it for you:
The role will primarily focus on delivering implementations & integrations.

This position may additionally be required to produce cross-training materials in the agreed, standardised formats take on primary & secondary responsibilities when delivering implementations & integrations with other team members and engage in product UAT cycles.

Specialist - Professional Services at all levels are expected to collaborate with other members of professional services, and other internal teams, in order to deliver implementations & integrations.

The expected working hours in Gurgaon are 12 - 9pm. Some tasks, such as deployment of changes, is required on Sundays as part of the role.

This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.

Responsibilities:

- Implementation & Integration

- Deliver implementations & integrations for multiple project types across the services (currently limited to ex. Traiana services) offered within the FX&S pillar at OSTTRA

- Hand over to the operations teams once live

- Day one check in with the customer

- Finalising readiness to migrate to production, and liaising with the relevant counterparties (as required)

- Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team

- Gathering & setting up all required static data in UAT & production (as required)

- System configuration in UAT and production environments

- Connectivity & integration set up in the product

- Connectivity & integration set up in IC and/or Adapters

- Coordinate the development of the transformer based on the spec provided by Solution Design

- Create any required routing in IC

- Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production

- Ensure all integrations follow the integration standards outlined

- Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager

- Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teams

- Demonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on items

- Update the PSA system (e.g. Monday.com) on a daily basis so that the project manager has the correct information on project status, risks, issues and dependencies

- Creating and tracking UAT plans

- Ensure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover material

- Effectively manage time so that tasks are completed by the expected due date

- Cross-Training

- Create cross-training materials in the pre-defined standardised formats on implementation & integration processes for project types

- To lead implementation & integrations as a primary resource, while developing a secondary resource

- Develop new core skills, and take on new project types

- To assist a primary resource during implementation & integrations, while acting as a secondary resource

- Where necessary during the professional services restructure, assist with other teams in their cross-training priorities and needs

- Teamwork

- Responsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integration

- Engage, be open and be objective in post-project retrospectives to develop the team further

- Product UAT

- Executing the required UAT runbook

- Operations Escalations

- Act as an escalation point for certain project types / services from a technical project management perspective

What We're Looking For:

- Knowledge of a message formats such as FIX, XML, JSON or CSV

- Work effectively as part of a team

- Ability to define and document detailed workflow processes

- Process-oriented with excellent organisational skills

- Ability to fulfil required project tasks in a timely manner

- Customer facing skills

- Creative problem solver

- Excellent verbal and written communication skills

- Understanding of the services offered by the OSTTRA FX & S pillar

About Company Statement:

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About OSTTRA

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at .

What's In It For You

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

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20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

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