▷ (3 Days Left) Application Manager, Salesforce Service Cloud

Meta s Care team is at the heart of Meta s mission of proven customer service for our Reality Labs business as well all internal teams By transforming the way our internal and external services work we re ultimately helping to bring billions of people around the world closer together We re also not just helping all of Meta run more efficiently we re setting a new industry benchmark for how people get faster help when needed Enabling operations to run core business requires unconventional thinking and lightning-fast real-time solutions We are seeking an Application Manager to own and maintain the Salesforce platform being part of the Care Enterprise Products team group The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team Application Manager Salesforce Service Cloud Responsibilities Capture business requirements and translate into end-to-end solution design and architecture leveraging 3P enterprise tooling to drive strategic business objectives Collaborate with business stakeholders to integrate 3P solutions into the product strategy Identify investments and develop roadmaps to support business objectives and architectural vision Understands the context of the supported product and product portfolio within the organization and its competitive landscape and 3P application domains Monitor and improve application health through system upgrades patches modernization End of Life establish clear production support processes to address bugs enhancements performance and availability issues Identify gaps define and implement policies controls and governance processes to ensure compliance with applicable regulatory requirements Minimum Qualifications Bachelor s degree in Computer Science Computer Engineering relevant technical field or equivalent practical experience 5 years of experience implementing Salesforce Applications Demonstrated experience of crafting and owning the 2-3 year product roadmap and vision 3 years of experience integrating systems with third-party service vendors Proficiency using flow builder process builder Omni-channel entitlement and other out of the box solutions Demonstrated experience working in a fast-paced deadline-focused environment Demonstrated success in challenging the status quo and driving impact across stakeholders Understands the context of the supported product and product portfolio within the organization and its competitive landscape Successful candidate must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role team or location Preferred Qualifications Experience in implementing latest AI technology such as Agentforce Einstein AI Gen AI and machine learning Experience in handling business and leadership communication with internal and external stakeholders and users 8 years of experience implementing or building solutions with enterprise software Preferred Certifications Advanced Administrator Service Cloud Consultant Application Architect and Agentforce Specialist Demonstrated experience with lightning component development and Apex code Experience in managing large initiatives and multi-tenant Salesforce orgs About Meta Meta builds technologies that help people connect find communities and grow businesses When Facebook launched in 2004 it changed the way people connect Apps like Messenger Instagram and WhatsApp further empowered billions around the world Now Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens the limits of distance and even the rules of physics Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics You may view our Equal Employment Opportunity notice Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability fill out the Apply for this job Take the first step toward a rewarding career at Meta APPLY NOW Find your role Explore jobs that match your skills and experience Search by technology team or location to find an opening that s right for you Careers Follow us Career programs Teams Working at Meta My account About us Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics You may view our Equal Employment Opportunity notice Meta is committed to providing reasonable support called accommodations in our recruiting processes for candidates with disabilities long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support If you need assistance or an accommodation due to a disability fill out the