Guest Relation Executive

3 days ago


Nagpur, India Seven Consultancy Full time

Job Description - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - Coordinate luggage collection and storage - Oversee check-in and check-out procedures, including reservations and financial transactions - Promptly address guests requests, like in-room dining - Actively listen to and resolve complaints - Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services - Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concern - Inform clients of our hotel services, including breakfast and dining options - Promote all hotel amenities, conveniences and programs offered



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