Process Trainer

Job Description

What You Will Be Doing:

- Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
- On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn't easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits.
- Trainers have to change plans at a moment's notice and still excel at assignments while keeping a will-do attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
- A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.
- Lead a training class is about creating a fun, engaging environment in which learning can flourish.

What We Expect You To Have:

- Bachelors or equivalent combination of education and experience.
- 2 4 years experience in training and development.
- You enjoy the fast-paced nature of adapting on the fly to corporate changes.
- You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it's about equipping trainees to be self-sufficient agents who will guide customers to solutions.
- You desire a fun atmosphere that promotes interactive learning.
- You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
- You can lead with humility.
- You aren't afraid to ask the tough questions.
- Be able to write what you teach.
- You bring others up to your expert status.
- You bring solutions, not problems.
- Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
- Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

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