Head of Technical Services

3 weeks ago

Delhi, Delhi, India SOFAR Full time
Established in 2013 in China, SOFARSOLAR owns around 2000 employees globally and more than 10 subsidiaries in Germany, Poland, Netherlands, UK, Australia, India, Italy, Brazil, Singapore, Japan etc.

As one of China's top 5 string inverter manufacturers, we specialize in the R&D, production, and sales of a wide range of inverters, including grid-tied inverters (1kW-255kW) and hybrid inverters (3kW-20kW), energy storage systems and EV charging.

Position: Service Manager

Experience: 12-18 Years

Location: PAN INDIA(preferred)

Education: B.E Electrical or Electronics preferabally with MBA

Industry Type: Solar/ Power/Energy

Functional Area: Service, Technical Support

Job Description

Candidate will be responsible for:-

* After sales service support to customers

* Handling customer queries for resolution

* Handling service spares requireements and service inventory management

* Responsible for service in complete region for all assigned product category

* Support for updation of complaints data & forecast for spares

* Provide full support for data management & back-end operations

* Coordinate with back-end / commercial departments for meeting service repalcement delivery timelines

* Payment followup & collection for service sales

* Upkeeping of all service records

* Updating weekly & monthly reports

* Interface with customers for escalations related to service related matters.

* Carry out any other duty assigned by the management from time to time

* Collecting & analysing competitor information data

* Team handling & mentoring capabilties

Desired Candidate Profile:

1) Candidate should be at least a graduate having minimum 6-8 years experience in after sales of Solar / Energy / Power products.

2) Candidate should have knowledge of Power Products Like:-

• UPS

• Inverters

• Solar Batteries

• Solar Panels

3) Excellent Communication Skills.

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