Manager - Customer Relationship (0-1 Yrs) Indore (after-sales/customer Service)

4 weeks ago

Indore Madhya Pradesh, India Arting Digital Full time

Position Customer Relationship ManagerExperience fresher - 6 monthsLocation Indore Skills Good communication skills Voice process BPO Customer service Customer relationship manager calling process domestic international BPO Working Days 5 DaysKey Responsibilities Talk to Customers - Address and resolve customer queries and concerns over phone calls while maintaining high-quality service standards Record Details - Accurately fill in forms and log all customer interactions and follow-up actions as required Understand Products - Learn and stay updated on various products and processes to offer the right information to customers Promote Services - Follow a prepared script to guide conversations and recommend products or services suited to customer needs Roles Duties Understand Customer Needs - Listen actively gather the necessary information and determine the best way to assist customers in line with company standards Update Systems - Input correct and relevant details into the system during or after each interaction Escalate unresolved issues with a clear summary to the appropriate team and inform the customer of the next steps Take Part in Improvements - Actively participate in team or organizational initiatives aimed at improving processes and overall customer experience Handle Difficult Calls - Stay composed and professional while dealing with irate or upset customers ensuring a smooth resolution Required Skills - Strong communication and listening skills- Basic computer proficiency- Ability to multitask and handle pressure- Customer-first mindset- Willingness to learn about new products and services- Problem-solving attitude - Patience and empathy ref updazz com

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