Network Support Engineer

4 weeks ago

Bengaluru India Movate Full time

Job Description Hi Canddiate, Good day Please find the below job description, Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Position : L1 Engineer (DDI) Experience :2 5 years Job Location :Bangalore Job Responsibility - 2+ years of experience in a Technical Support role assisting customers via phone and ticketing systems - Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts - Strong verbal and written communication skills with the ability to convey technical issues clearly - Proven ability to troubleshoot and resolve technical issues independently - Customer-centric mindset with a strong focus on service excellence - Bachelors degree in computer science, Engineering, or a related fieldor equivalent hands-on experience - Self-starter and effective team player with the ability to multi-task in high-pressure, fast-paced environments Desired Skillset: - Experience with Infoblox products or other DDI solutions. - Working knowledge of Linux/Unix or Microsoft Windows Server environments. - Exposure to network administration, system administration, or enterprise infrastructure support. - Understanding of support tools, lab simulations, and remote troubleshooting practices. - Ability to handle outage calls and work collaboratively with engineering teams for escalations. - Passion for continuous learning, knowledge sharing, and mentoring peers.

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