Customer Service Advisor

2 days ago

Kolkata India Capgemini Full time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are seeking for Customer Service Advisor(International) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in:

- Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily/weekly/monthly Targets and conversion targets.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with company policies and US calling regulations

Your Profile

Bachelor's degree or equivalent.
1-2 years of experience in outbound calling, preferably for US clients.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Ability to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.
Knowledge of International culture and customer behaviour.

What you'll love about working here

- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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