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Lead Operations Representative – Payment Operation

4 weeks ago

Chennai Tamil Nadu, India Bank of America Full time

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day Being a Great Place to Work is core to how we drive Responsible Growth This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations At Bank of America you can build a successful career with opportunities to learn grow and make an impact Join us Your background The lead operations representative is required for processing FCY products such as INDOCS Cross Border Remittances along with Vostro Remittances To have a good understanding of operations improvement areas in related domains analyze and provide possible solution requirements Strong written and oral communication to ensure effectiveness while interaction with business regulator and auditors Ability to manage volumes and multi-tasking with accuracy against stiff deadlines Excellent customer service and inter-personal skills What you can expectGlobal Corporate Banking Technology Operations is seeking to expand its services infrastructure in Asia The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Payments and Cross Border RemittancesWhat you will do Review A2 documents in INDOCS platform and mark the same as Good for Payment or Rejection with appropriate comments Monitor Payments electronic and Paper including repairs and work with internal teams to resolve and complete Inputting of transactions accounting entries on core banking platform MIFT and Internal Manuals Liaising with internal stakeholders such as Compliance Product Business teams Liaising with CS DSD for handling of critical remittance transactions and sharing updates Coordination with branches concurrent audit teams in handling of queries observations and providing necessary data for review Monitor SWIFT queries received via GIN and Investigations Mailbox for further investigation and action