Customer Value Consultant

Job Description

Who We Are

Simpplr is the AI-powered platform that unifies the digital workplace bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology.

More than 1,000 leading organizations including AAA, the NHS, Penske, and Moderna trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

Simpplr is seeking to hire an experienced Customer Value Consultant as part of our Professional Services function. In this role, youll partner with customer stakeholders across Internal Communications, HR, IT, and Leadership to define short- and long-term program strategies, serve as a trusted implementation advisor, and provide platform training and enablement. Your area of focus will be with customers that originally implemented Simpplr within the last four years but have not yet realized the full potential of the platform. Your area of expertise will enable you to deliver incremental value to these customers while providing a clear vision of the art of the possible.

This position will require working US hours.

What Makes You a Good Fit

You lead with empathy, stay grounded in humility, and bring a sense of humor that helps build trust and connection. Youre a natural leader who brings clarity to chaos, listens to understand, and keeps teams focused. You anticipate needs before theyre voiced, solve problems proactively, and care deeply about delivering an exceptional customer experience. Seeing others succeed brings you genuine joy. You enjoy working in a supportive environment, value and seek out help from others, and are both confident and humble.

Your Job Responsibilities

What you will be doing

- Partner with the Project Managers and customers to define and implement employee engagement and communications strategies using the Simpplr One platform, supporting multiple organizational levels and departments
- Conduct discovery and lead strategy discussions to identify customer business objectives
- Implement concurrent projects varying in size & complexity, providing expert advice around information organization and content migration, audience targeting, governance structure, and change management
- Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement.
- Provide best practices guidance and suggested use cases, weaving together your knowledge of Software Implementation, Internal Comms and Employee Experience
- Define solutions for both standard and unique use cases identified during the implementation
- Educate and train customers on how to use Simpplrs features and functionalities
- Work with Simpplr leadership to further evolve and scale the implementation process and customer experience
- Work internally with Product Management to evolve Simpplrs product offering, supporting evolving industry and customer needs
- Collaborate with Customer Success, Professional Services, Product, and Support to document best practices

Your Skillset

What makes you a great fit for the team

- 6+ years in employee experience, internal communications, or related field
- 5+ years of technical consulting and enablement experience
- 4+ years of experience working remotely as part of an international team
- 4+ years supporting an international customer base and navigating various cultural differences
- 4+ years of experience implementing and/or maintaining modern intranets or employee experience platforms
- Familiarity with using support ticketing tools (JIRA, Confluence, Zendesk, Salesforce)
- Familiarity with project management concepts (project planning, budgeting, forecasting, time tracking)
- Strong analytical skills with the ability to interpret data and trends to inform decision-making
- Active listener with the intent to understand rather than respond
- Able to lead multiple projects concurrently while setting and managing priorities
- Able to quickly learn and incorporate new tools, technologies, and processes into day-to-day operations
- Able to think creatively and try innovative approaches

Other Great Things About You

- You have experience using or managing a Simpplr intranet
- Youre comfortable with the technical elements of intranets
- You have a SaaS implementation or project management background
- Youre comfortable using basic HTML and CSS
- Youve previously created a digital implementation/onboarding program

Simpplrs Hub-Hybrid-Remote Model

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.

- Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
- Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.
- Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.

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