Two Wheeler Spare Parts Manager

1 week ago

Hosur India DriveX Full time

Job Description

Company Description

DriveX Mobility Pvt Ltd is India's first fully integrated auto-tech platform in the pre-owned two-wheeler category. DriveX provides top-quality refurbished two-wheelers, ensuring a seamless and hassle-free buying experience for customers. Our value proposition focuses on technology-driven sourcing, a digital platform for efficient pricing and vehicle discovery, and flexible ownership options through strategic financing partnerships.

- Job Description : Parts Manager
- Location: Hosur.
- Summary:
- The Parts Manager is responsible for overseeing the parts department operations, including inventory management, parts sales, and customer service.
- This role ensures efficient and effective parts supply to meet the needs of the service department and customers.

- Key Responsibilities:
- Inventory Management:
- Analyze sales data, forecasts, and market trends to determine appropriate inventory levels for all parts categories.
- Develop and implement inventory control strategies to maintain optimal stock levels, minimizing overstock and back-order situations.
- Coordinate with vendors and suppliers to ensure timely delivery of parts and negotiate favorable pricing and terms.
- Conduct regular inventory audits and cycle counts to maintain accurate records and identify discrepancies. Parts Sales and Customer Service:
- Lead and motivate the parts department team to achieve sales targets and provide exceptional customer service.
- Train and develop team members on product knowledge, sales techniques, and customer service best practices.
- Respond promptly to customer inquiries, complaints, and special orders, ensuring customer satisfaction.
- Collaborate with the service department to ensure timely parts availability for repair and maintenance jobs.
- Analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance customer experience. Operations Management:
- Oversee the daily operations of the parts department, ensuring adherence to company policies, procedures, and compliance regulations.
- Develop and implement efficient processes for parts receiving, stocking, and distribution.
- Manage the parts department budget, controlling expenses and maximizing profitability.
- Ensure proper maintenance and organization of the parts storage areas, equipment, and facilities.
- Collaborate with other departments, such as sales and service, to align operations and support overall dealership objectives. Reporting and Administration:
- Prepare and present regular reports on parts sales, inventory levels, customer satisfaction, and operational metrics to senior management.
- Maintain accurate and up-to-date records of parts transactions, inventory levels, and vendor/supplier information.
- Stay current with industry trends, new product launches, and updates related to parts and accessories. Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred)
- Minimum of 5 years of experience in the automotive parts industry, with at least 3 years in a supervisory or management role
- Strong knowledge of automotive parts, accessories, and inventory management systems
- Excellent customer service, communication, and interpersonal skills
- Proficiency in computer applications and automotive parts management software

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