▷ [Urgent] Software Engineer I, Monitoring

Job Description

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) company is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamline workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Software Engineer I, Monitoring to join our growing team.

What you'll be doing

Monitoring and Incident Management

- Design, implement, and maintain monitoring solutions to track the health, performance, and availability of software products.
- Performs continuous monitoring of the production state of all assigned customers.
- Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards.
- Aging management, i.e. holding monitoring teams accountable for keeping all aging categories under targets.
- Recognizes aging transactions and works to resolve issues to keep the transactions moving.
- Sees to it that SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday.
- Collaborate with support and implementation teams to implement solutions that prevent future incidents.
- Maintain detailed incident logs and provide post-mortem analysis for continuous improvement.
- Manage data gathering for RCAs and act as the primary contact from the monitoring perspective.

System Performance and Optimization

- Assignment of workflow improvement, defect fix and/or internal projects to Monitoring Engineers and holding them accountable for timely completion.
- Collaborate with development teams to improve application efficiency and resource utilization.
- Develop and deploy automated processes for monitoring and maintenance tasks.
- Ensure monitoring solutions provide comprehensive coverage across infrastructure, applications, and services.
- Understands and follows Smart Data Solutions (SDS) workflow and associated technical systems.
- Ensure monitoring teams are implementing permanent solutions to recurring alerts and support errors.

Tools and Automation

- Develop custom scripts and automation solutions to extend monitoring capabilities.
- Maintain and improve alerting mechanisms to ensure actionable and relevant notifications.
- Identify automation opportunities that would benefit system wide reduction of alerts and system support errors through analyzing alert trends between monitoring teams.

Collaboration and Communication

- Work closely with product and engineering teams to understand software architecture and performance goals.
- Communicate system health, incidents, and resolutions effectively to stakeholders and team members.
- Building monitoring team skill sets across the company.
- Communicates with Engineer Managers, Support & Monitoring on performance of monitoring engineers and overall alert trends.
- Act as a senior resource for monitoring engineers through mentorship and as an escalation point for monitoring engineers to utilize for assistance.

Documentation and Reporting

- Create and maintain documentation for monitoring configurations, processes, and incident resolutions.
- Generate regular performance reports and analytics to inform stakeholders of system health trends.
- Contributes to the development of standard operating procedures for monitoring and incident response.
- Identify common alerts and support errors across client workflows and monitoring teams to find global fixes instead of fixing them for one client at a time.

What we're looking for

Skills And Qualifications

- Bachelor's degree in Computer Science, Engineering, or a related field.
- 4+ years of experience in software monitoring, system performance analysis, or a related role.
- Hands-on experience with monitoring tools like Datadog, New Relic, Prometheus, Grafana, or equivalent.
- Strong background in troubleshooting complex systems and applications.
- Proficiency in Java and SQL
- Proficiency with Unix-like operating systems & Windows operating systems
- Strong foundation in software engineering principles, algorithms, and data structures.
- Experience with agile development methodologies (Scrum, Kanban) is a plus.
- Solid problem-solving skills, with attention to detail and a proactive attitude.
- Knowledge of relational databases
- Oral Communication
- Written Communication

Preferred Skills

- Experience with agile development methodologies (Scrum, Kanban).
- Knowledge of machine learning frameworks and tools.

Why this is the company for you

Top Benefits & Perks

- A company culture that is authentic and values teamwork, humility, and fairness We work hard for our customers and have fun along the way
- A professional development and growth-oriented workplace.
- Generous benefits including medical/accidental insurance and Social Security Fund contribution.
- Work-life balance with a 5-day work week and leaves as per the Labor Law of Nepal.
- Hybrid and Remote work opportunity.

Who is Smart Data Solutions

Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings.

Smart Data Solutions global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation.

Smart Data Solutions acquired JMS and Associates in Q3 of 2022. The combination of both SDS and JMS tech-enabled solutions will bring greater operational efficiency through automation to various markets across the healthcare industry. We are able to provide a greater product suite, allowing us to broaden the scope of our solutions to solve more business challenges for our clients and across the industry.

Smart Data Solutions is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

7:45 PM - 3:45 AM Nepal Time