Associate Technical Support Engineer

Job Description About The Job The Red Hat Global Support Services team is seeking an Associate Technical Support Engineer to join us in Pune, India. The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You'll have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL), OpenShift (OCP) and related technologies including virtualization, storage, clustering, cloud, and satellite, as well as soft skill training and troubleshooting. What will you do - Provide technical support to Red Hat enterprise customers - Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically - Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues - Exceed customer expectations by providing outstanding customer service - Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction - Contribute to the global Red Hat knowledge management system while working on customer issues What will you bring - 1+ years of Linux experience in the enterprise sector, with excellent administration skills - Thorough knowledge of the Linux kernel, networking, and memory management - Excellent troubleshooting skills, and a passion for problem solving and investigation - Ability to work with conflict About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [Confidential Information]. General inquiries, such as those regarding the status of a job application, will not receive a reply.