(High Salary) Technical Coordinator

4 weeks ago


Ahmedabad India Ishan Technologies Full time

Job Description Position: Escalation Architect(BE) Tagline: Own the Escalation. Drive the Resolution. Department: Network/NOC (Direct Report to Network HOD) Location: Ahmedabad / HO Experience: 03 Years Qualification: B.E. Electronics / IT / Computer Networks preferred Role Summary: Energetic, communication-driven engineer responsible for coordinating and resolving escalations across NOC, MPLS, ILL, Cloud, and network domains. The role demands agility, structured follow-ups, and strong collaboration across technical teams. Key Responsibilities: - Act as the end-to-end resolver for all technical escalations and critical issues. - Coordinate seamlessly between NOC, Telco, Field, and Customer Care teams for swift resolution. - Track and manage all open cases, maintaining daily closure and progress reports. - Prepare and maintain review trackers, MoMs, and performance dashboards for the NOC/Network teams. - Conduct and drive daily stand-up reviews with HOD, ensuring accountability and timely actions. - Document and communicate end-to-end resolutions, ensuring constant follow-up until complete closure. Required Skills: - Excellent communication and follow-up discipline. - Basic knowledge of Computer Networks, MPLS, ILL, IP routing, or Cloud preferred. - Strong analytical and coordination skills. - High sense of ownership, teamwork, and agility. - Proficiency in Excel, documentation, and reporting tools.


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