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Sales Manager Education Loan - CONSUMER LOANS RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India About the Role Sales Managers SM are a part of the Bank s sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction It requires strategic planning and execution to boost revenue grow the portfolio and maintain risk and compliance Details of the Role Department Retail Lending Grade DM M Sub-Department RL- Consumer Loans Reporting Business SM AVP Location Mumbai Reporting Matrix Key Responsibilities Business Goals Profitability Responsible for driving the P L of Education Loans Prepare the sales budget and execute strategies that enable achieving the target Prepare Monthly Quarterly and Annual sales forecasts and be responsible for the sales target along with the growth and profitability of the portfolio Audit Compliance and Risk Management Ensure risk compliance through the completion of FCI and Internal Investigations observations and repeat observations ensuring timely and satisfactory closure Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits Sales and Channel Development Develop and enhance new and existing channels of sales such as Connectors AVC and Branch Ensure Siddhi adoption and usage Ensure digital adoption MLP and scale up applications through digital journeys Responsible for Cross sell and Vas products penetration Responsible of Resource activation Responsible for Productivity of RO Responsible for setting up right distribution span across areas and segments Customer Experience Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice Increase customer retention and drive engagement across existing customers to improve Net Promoter Score customer satisfaction Responsible for FTR for his territory Collaboration and People Priorities Collaborate with cross-functional partners to drive business results Control regrettable attrition across all grades to maintain a strong and motivated team Drive various people agenda including but not limited to values talent management internal mobility culture learning and developments Role Requirements Qualification Graduation post-graduation from a recognized institute 4 sales experience unsecured loans preferred Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large geographically spread team coaching and mentoring team members Competence in managing within a dynamic priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses