Key Account Manager

Job Description About ADA ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity. We are looking for : - Strong expertise in analytics solutions and services, with the ability to translate complex data insights into actionable business strategies. - Exceptional relationship management skills, with the ability to build trust and credibility with senior-level clients. - Demonstrated ability to drive upsell and cross-sell initiatives, leveraging analytics services to meet clients evolving needs. - High attention to detail with a proactive approach to problem-solving and issue resolution. - Excellent communication and negotiation skills, both written and verbal. Account Management & Relationship Building: - Take full ownership of key client relationships, establishing yourself as a trusted advisor and analytics expert. - Regularly meet with senior-level clients to discuss their strategic goals, providing data-driven insights and recommending tailored solutions. - Build and maintain strong client relationships to ensure long-term loyalty, managing any potential conflicts or concerns effectively. Analytics Service Delivery: - Oversee the seamless delivery of analytics services to clients, ensuring on-time and within-budget execution of projects. - Collaborate closely with internal delivery teams to ensure all analytics solutions are aligned with client needs and objectives. - Ensure the quality and accuracy of all analytics outputs, presenting insights that drive meaningful business outcomes. Retention & Risk Management: - Identify potential risks to account retention, proactively addressing concerns or service gaps before they affect the client relationship. - Develop and execute plans to secure ongoing business with clients, including contract renewals and continued project work. - Monitor account health and satisfaction levels, taking prompt action to resolve issues and mitigate churn risk. Growth through Upsell & Cross-Sell: - Identify and drive upsell and cross-sell opportunities by aligning our analytics services with new business needs, departmental requirements, or new initiatives. - Leverage a deep understanding of analytics solutions to identify opportunities to expand the portfolio and address additional client needs. - Collaborate with internal teams (sales, product, and solutions) to craft compelling proposals and offerings that demonstrate the value of expanded services. - Track and report on growth metrics, including revenue expansion and new service adoption, ensuring alignment with client needs. Customer Satisfaction & NPS Management: - Ensure a positive and seamless experience for clients by being highly responsive, proactive, and solution-oriented. - Work to achieve a consistently high NPS score of 9 or above for each managed account through effective communication and exceptional service delivery. - Collect and analyze feedback from clients to identify areas for improvement, using insights to enhance the overall customer experience. Relationship Champion: - Serve as the primary point of contact for key accounts, building and nurturing strong, trusted relationships with senior executives and decision-makers. - Act as the relationship champion, ensuring customer engagement and satisfaction, while anticipating their evolving needs. - Foster long-term partnerships, aligning our analytics services with the client's business goals. By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: https://adaglobal.com/privacy-policy/ Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles We transform businesses using data, AI and tech | ADA Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here