AVC: Sales Validation Manager

2 days ago

Noida India Axis Bank Full time

Job Description AVC: Sales Validation Manager INTERNAL USAGE: No. of Vacancies: 1 Reports to: Regional Manager Is a Team leader Yes Team Size: 1 Grade: SM, AVP Business: Retail Banking Department: Axis Virtual Centre Sub-Department: Location: Axis Virtual Centre About Axis Virtual Centre The endeavor of AVC is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As part of AVC, Unit Head would have to deliver Bank's customer engagement objective through a team of Digital Relationship Managers (DRM). Unit head would also support the sales targets through effective Lead management through analytics and multi-channel strategy, co-ordination for sales closures, monitor process improvements to enhance productivity and ensure reduction in cost of acquisition. AbouttheRole This role is Sales Validation Manager for AVC Business. It reports in Regional Business Manager. Key Responsibilities - Responsible for managing a team of verifiers who validate sales done by the channel - Responsible for managing a team of verifiers who validate sales done by the channel - Responsible for managing a team of verifiers who validate sales done by the channel - Highlight issues which are found during sales validation and identify missell cases - Ensure team of verifiers undergo certification from IRDAI or equivalent as may be instructed from time to time. - Ensure that adequate staffing is maintained to successfully aid sales - Create and update a repository of issues that are identified during sales validation which may lead to customer complaints Conduct huddles and briefings with frontline staff on the RCA done on cancellation cases. - Work with business stakeholders to keep sales reject ratios within the prescribed limits. - Transfer sale call recordings to the partners as per prescribed regulatory norms. - Is responsible for retention of team members and mentoring resources to cross skill - Conduct regular coaching and feedback sessions with the frontline staff to improve on the activities conducted by them. Qualifications Education (Post Graduate/Graduate) 10+2+3 10+ years of relevant work experience (preferably in contact center) Role Proficiencies:

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