Systems Engineer

Job Description

The Opportunity:

The Digital Workspace Engineer is a key member of a global team committed to delivering a seamless, modern digital experience across the enterprise. Reporting to the Manager of Digital Workspace Management, this hands-on technical role is focused on the administration of critical infrastructure platforms that provide secure, compliant and efficient device lifecycle management of mobile devices (iOS, Android), Mac computers, smart meeting rooms and digital signage, also supporting virtual workspace services. With a strong emphasis on innovation and operational excellence, the Engineer designs and supports solutions that enhance productivity and collaboration in the modern workplace.

What we're looking for

Education: High school diploma required. Associate's degree or technical school certification preferred.

Experience: Minimum 2 years of experience working with Mobility Device Management (MDM) solutions such as Microsoft Intune or similar platforms.

Preferred Qualifications:

- Hands-on experience (2+ years) with the configuration, support, and troubleshooting of mobile operating systems, including iOS and Android, in an enterprise environment.

- Working knowledge of mobile device and application management technologies, including enrollment workflows, policy configuration, and compliance monitoring.

- Experience supporting backend systems for Mac device management (JAMF) is preferred.

- Familiarity with smart meeting room and digital signage technologies is a plus.

- Exposure to IT security best practices for mobile endpoints (e.g., encryption, secure authentication, conditional access) is beneficial.

- Basic understanding of identity and access management (Active Directory, Azure AD) is a plus.

- Knowledge or experience with digital workspace technologies (e.g., mobile device management, Mac management, or meeting room systems) is not required but considered an asset in this role.

Knowledge:

- Solid understanding of device management platforms, especially Microsoft Intune, Apple Business Manager, Android Enterprise and JAMF.

- Familiarity with mobile operating systems such as iOS and Android, including app ecosystems, device policies, and platform-specific management tools.

- Awareness of endpoint security policies, and data protection standards.

Skills:

- Strong analytical and troubleshooting skills for systems and configuration issues.

- Clear documentation and technical writing skills.

- Excellent interpersonal communication, with the ability to collaborate effectively with IT teams and vendors.

- Organizational skills to manage multiple priorities and system configurations efficiently.

Abilities:

- Ability to manage and optimize workspace platforms in a global environment.

- Capable of interpreting business or support needs into system configurations and policies.

- Able to work independently while contributing to team-driven goals.

- Comfortable working across time zones and participating in international support initiatives.

Additional Qualities:

- Customer-oriented mindset with a focus on system reliability and operational support.

- Eagerness to stay current with industry trends, new features, and emerging technologies in endpoint management.

- Self-driven and proactive in identifying areas for automation or standardization.

- High level of accountability and ownership of assigned systems.

- Ability to focus on the customer and to adhere to processes defined for customer issue handling.

- Ability to examine, summarize, and effectively present data when required.

- Commitment to high professional and ethical standards in a diverse workplace.

How will you thrive and create an impact:

- Maintain and manage backend systems such as Intune, Apple Business Manager, and JAMF.

- Develop and enforce device enrollment configurations, compliance policies, and application deployment profiles for mobile and Mac endpoints.

- Ensure that smart meeting room technology infrastructure is kept up to date and aligned with global standards.

- Support integration between MDM platforms and third-party services (e.g., certificate authorities, compliance tools, Apple DEP, Android Zero-Touch).

- Monitor enrollment workflows and system health proactively identify and resolve configuration or sync issues before they impact end-user provisioning.

- Act as Tier 3 escalation for enrollment, policy, and compliance issues.

- Participate in audits and compliance checks, providing necessary reporting from the workspace management systems.

- Document configurations, technical standards, and procedures to ensure repeatable and supportable system management.

- Work closely with the End User Support Team (Site Services) to align backend configuration with operational deployment workflows.

- Research new features and tools to improve enrollment processes and device lifecycle automation.

- Enforce security and compliance standards across managed devices.

- Participate in or lead technical projects related to workspace platform enhancements.

- Perform other related duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

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