Technical Support Specialist

2 days ago

Vadodara, Gujarat, India Mantras2Success Full time

In this position you will work as part of the Construction team supporting our sales design and customer service teams You would be reporting to the Construction Engineering team line manager ResponsibilitiesOverview Providing a high level of technical support in conjunction with the Customer service Construction team Responding to and recording all incoming technical calls and emails from installation companies customers manufacturers Including troubleshooting problem resolution and RMAs etc Quality control of the installations Collecting feedback from installers and helping streamline installer-related activities Maintaining good relationships with internal and external installation companies manufacturers Maintaining up-to-date CRM ticket records Prioritizing and scheduling customer-requested service maintenance requests Informing line manager construction manager of all serious complaints and escalation Submit and track post-installation smart meter applications Skill and Qualifications Experience in the solar industry or education in renewable energy is preferred Can-do attitude Willingness to learn Strong interpersonal skills Able to manage time effectively Excellent communication skills both written and verbal Sound computer skills You will have experience in the following Engineering qualification technical support service or Service Engineer background Experience in Solar and battery system fault diagnosis preferred Strong knowledge of electrical solar and battery systems Ability to read follow electrical diagrams Good practical skills and a methodical approach to problem-solving Strong telephone manners and Microsoft Office Skills Knowledge of CRM systems Self-motivated and the ability to work with minimal supervision Ability to be flexible on working hours to allow coverage of both seaboards

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