▷ Only 24h Left: Guest Relations Manager

3 weeks ago

Panaji GA IN Purple Paani Full time

Job Title Operations Manager Location Goa Experience 4-5 years Role Overview We are seeking an energetic and detail-oriented Operations Executive to manage the day-today operations of CocoPadel The role focuses on ensuring seamless operations delivering excellent customer experiences and supporting business growth as we expand Key responsibilities include managing staff rosters overseeing facility upkeep coordinating with vendors handling inventory and cash POS management and ensuring smooth event and tournament execution The position will also play a vital role in new court launches and in developing and standardizing SOPs to streamline operations across locations Key Responsibilities i Run daily operations across sites ensure on-time opening closing and smooth shift handovers ii Build manage and publish staff rosters coaches ground staff etc iii Maintain court readiness and facility hygiene drive preventive maintenance with vendors iv Own booking systems and occupancy management Maximize utilization v Cash POS reconciliation and basic reporting vi Manage inventory procurement rackets balls grips accessories eliminate stock-outs vii Coordinate coaching schedules clinics and trials with coaches and partners viii Support F B partners where applicable to maintain service and hygiene standards ix Plan and execute tournaments events end-to-end checklists staffing logistics vendor setups x Handle customer escalations on-site and via WhatsApp phone close issues quickly xi Ensure safety compliance basic first-aid readiness incident logs equipment checks xii Create and maintain SOPs checklists and weekly MIS dashboards for leadership xiii Assist with new-site setup vendor onboarding handover checklists and go-live readiness Requirements i 4-5 years of operations management with team-handling experience ii Strong process orientation and comfort with data Google Sheets Excel iii Hands-on vendor management and negotiation skills iv Excellent communication calm under pressure customer-first mindset v Willingness to work extended hours on event tournament days and for urgent fixes vi Ability to travel between sites in North Goa two-wheeler license preferred vii Bonus Experience in sports clubs gyms arenas hotels or recreation facilities basic firstaid Job Type Full-time Application Question s What is your Current CTC What is your Expected CTC What is your Notice Period Will you be able to commute daily from Anjuna Assagao Work Location In person

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