Learning Shared Services Analyst

Job Title Learning Shared Services Analyst - GxP Career Level - C3 Introduction to role At AstraZeneca we turn ideas into life-changing medicines Working here means being entrepreneurial thinking big and working together to make the impossible a reality Were focused on the potential of science to address the unmet needs of patients around the world We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life Global Commercial Operations supports AstraZenecas global brand teams and marketing companies to deliver quality commercial content to external customers including doctors healthcare professionals and patients We do this by promoting producing and publishing best-in-class commercial content for marketers and our global sales force and embedding a digital compliance capability across the organization In order to deliver our Global Commercial Operations vision we are looking for an experienced Learning Specialist - GxP who will be responsible for managing the LMS and LCMS They support the end user by working with individuals and administrators in the field to register support e-learning and training support requests They also work with various levels of operations by providing training and compliance reports This position is responsible for gathering information from users and compiling and generating reports as needed This individual will apply proven communication and writing skills along with operations knowledge and expertise in order to manage online training Accountabilities System Maintenance and Operations Support Work with LMS provider to remain updated on system specifications and updates Communicate updates and changes to the field as needed Provide end-user support application support e-learning training support requests and other areas as requested Learning Administration Support Management of courses creating courses classes curricula certifications and enrolling users using the registration desk individually and or batch processes Prescriptive Rule and creating audience type Uploading various course content such as SCORM AICC documents and Videos into LMS attach it to the learning event and validate it in different platforms such as Windows Mac and Android Mobile devices Management of Job role creating roles and assigning them to the end users based on business requirements Management of workspace creating new workspace creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users Management of Pathway Plan Skills Insights and Groups in Degreed platform Proficient in supporting different LMS platforms like Cornerstone Saba Degreed Xyleme and SuccessFactors Communicate with various clients as needed in order to define requirements for a variety of training reports Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings Backup and fix material hosted on the LMS Prepare deliver and manage reports recommendations or alternatives that address existing and future issues related to LMS data Prepare deliver and manage reports as requested from various business departments Documentation Support Develop and maintain training and job aids for users learners instructors and business unit administrators of the system Involve or contribute in creating and maintaining business project process and governance documents Should involve in creating quality-related documents Quality Assurance Adhering to the quality process such as peer audit and manual testing the assets pre and post go live Should contribute in creating new quality processes and documents Essential Skills Experience Bachelors degree with a minimum of 3 years of related experience working within an LMS environment Preferred Cornerstone SABA or Degreed or Xyleme GxP Computer System administration support escalation point and maintenance GxP Computerized System Request Management and technical investigation Creating SOPs Guidance Documents and Work Instructions SME who partners with QA on managing GxP enterprise applications throughout all phases of the system development lifecycle including concept design implementation validation and operation Experience in Content curation and solve eLearning content issues Experience with all aspects of learning solution development preferred Experience in communicating with a variety of groups of customers at different levels The ability to communicate how the training program and reporting works to support business needs Build productive working relationships with the business unit you support Communicate effectively and possess strong business writing skills Proficiency or ability to gain proficiency in eLearning software Proficiency in training curriculum development preferred Effective organization and time management skills Possess outstanding customer service skills Excellent time management skills with the ability to organize and prioritize effectively Solid understanding of the pharmaceutical healthcare industry market dynamics and major AZ business drivers Strong oral and written communication skills Ability to work independently Desirable Skills Experience Working knowledge of Microsoft Office programs Excel and PowerPoint experience required Working knowledge of Articulate and Captivate authoring tools Knowledge of HTML and JavaScript Knowledge of adult learning principles and instructional design process When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing medicines In-person working gives us the platform we need to connect work at pace and challenge perceptions That