Sap Analytics Service Analyst

Job Title - SAP Analytics Service AnalystCareer Level - EWe are one purpose-led global organisation The enablers and innovators ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines We take pride in working close to the cause opening the locks to save lives ultimately making a massive difference to the outside world AstraZeneca AZ is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way The ambition size and complexity of the organisation coupled with the opportunities afforded by new technology has led the Board to approve a large-scale transformation programme Axial The Axial Programme will be powered by S 4HANA a new ERP Enterprise Resource Planning system which will be implemented right across the organisation and will provide our business with standardised processes enhanced financial management common data and real time reporting transforming the way we work through our entire supply chain - from bench to patient The new system will be used by more than 20 000 employees daily is foundational to all AZ entities and is central to most core business processes This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come The Axial programme needs the best talent to work in it Whether its the technical skills business understanding or change leadership we want to ensure we have the strongest team deployed throughout We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company This programme will provide AZ with a competitive edge to the benefit of our employees customers and patients Drive innovation at AstraZeneca by delivering cutting-edge SAP analytics and AI capabilities Collaborate with the Analytics Service Lead to design ITIL-based processes manage ServiceNow operations and lead continuous service improvements Were looking for proven service management expertise and ideally experience with SAP ecosystems e g SAP S 4HANA Analytics Cloud ITIL certification and regulatory frameworks Knowledge of Agile digitization or industries like pharma is a plus Shape world-class customer experiences in a dynamic global environment Ready to make a difference Apply now We are looking for a service analyst to work with the Analytics Service Lead on AstraZenecas new SAP analytics and AI capabilities We want to deliver amazing customer experiences and world class value this cannot be achieved without great service management As an SAP Analytics Service Analyst you will contribute to ITIL-based process design service introduction definitions of service metrics change management and managing operations on ServiceNow You will also lead the on-going improvement of service once we go-live Essential skills knowledge and experience Proven experience of service management Desirable skills knowledge and experience Service management on a 24x7 business critical platform for a global company ITIL qualification Team leadership and building teams Managing outsourced service providers Familiarity with regulatory frameworks GxP GPDR SOX Knowledge of SAP ecosystems including SAP S 4HANA SAP Analytics Cloud SAP Datasphere and Collibra Process digitisation and automation Experience in pharmaceutical healthcare or manufacturing industries Knowledge of Agile or hybrid project delivery methodologies Why AstraZenecaAt Astrazeneca were dedicated to being a Great Place to Work Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit Theres no better place to make a difference to medicine patients and society An inclusive culture that champions diversity and collaboration and always committed to lifelong learning growth and development Were on an exciting journey to pioneer the future of healthcare So whats nextAre you already imaging yourself joining our team Good because we cant wait to hear from you Are you ready to bring new ideas and fresh thinking to the table Brilliant We have one seat available and hope its yoursIf youre curious to know more then we welcome your application no later thanWhere can I find out moreOur Social Media Follow AstraZeneca on LinkedInFollow AstraZeneca on FacebookFollow AstraZeneca on InstagramDate Posted 18-Jan-2025Closing DateAstraZeneca embraces diversity and equality of opportunity We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills We believe that the more inclusive we are the better our work will be We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics We comply with all applicable laws and regulations on non-discrimination in employment and recruitment as well as work authorization and employment eligibility verification requirements