Implementation Specialist, It

Rippling gives businesses one place to run HR IT and Finance It brings together all of the workforce systems that are normally scattered across a company like payroll expenses benefits and computers For the first time ever you can manage and automate every part of the employee lifecycle in a single system Take onboarding for example With Rippling you can hire a new employee anywhere in the world and set up their payroll corporate card computer benefits and even third-party apps like Slack and Microsoft 365-all within 90 seconds Based in San Francisco CA from the world s top investors-including Kleiner Perkins Founders Fund Sequoia Greenoaks and Bedrock-and was named one of America s best startup employers by Forbes We prioritize candidate safety Please be aware that all official communication will only be sent from addresses About the role This is an exciting opportunity to be a foundational member of Rippling s IT Implementation team As an Implementation Specialist IT you will partner with our largest customers US and Global You will be working with our customers IT departments to understand their requirements and guide train them to adopt our Apps Devices Identity and Inventory Management Solutions You will manage an evolving book of business and be the internal go-to for all things related to Rippling s IT solution The IT implementation team at Rippling is growing along with our focus on our IT solutions This role offers a unique opportunity to not only work with our largest customers but also work cross-functionally to improve our product adoption and customer experience for IT What you will do Become an expert on Rippling s IT offering- You ll be a go-to resource for our clients within 30 days and an IT subject matter expert for your Rippling colleagues within 60 days Be a trusted implementation partner to our clients You ll need to understand the client s current technology requirements as it relates to Rippling You ll need to guide the customer to install and adopt Rippling s IT solutions You ll need to train the customer on Rippling IT products You ll work closely with Implementation and the rest of the Customer Experience organization to ensure the client is set up for success Partner with our Solutions Consulting Implementation and Product teams to evolve our process and product Develop and document IT implementation processes and best practices What you will need A passion and curiosity for all things related to IT 4 years of experience managing an IT set-up at a company helping customers implement IT products or selling IT solutions This role requires a strong understanding of the below MDM Identity Management solutions or other IT-related solutions Familiarity with other IT products such as Google Azure and Okta Strong project management and organizational skills high attention to detail with excellent time management skills Ability to manage client relationships strong communication and presentation skills Self-starter with a bias towards action energized by a fast-paced environment and excited to build Note This is a hybrid role and will require you to work out of our Bangalore office three days a week This job requires you a to work in the EST shift Additional Information Rippling is an equal opportunity employer We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process To request a reasonable accommodation please email