Desktop Engineer

6 days ago

Gurgaon Haryana, India GERSON LEHRMAN GROUP Full time

About the role The candidate will be joining the Enterprise Technology Services ETS team and will be responsible for managing and supporting the end-user technology environment at GLG This includes deploying maintaining and troubleshooting Windows and macOS devices ensuring compliance with security policies and optimizing the end-user experience The ideal candidate will have expertise in Microsoft Entra Intune and Jamf for endpoint management Key Responsibilities Support and partner with the Systems Engineering team to configure and deploy state-of-the-art Windows and macOS environments for GLG s 2 700 employees worldwide ensuring a seamless and secure user experience Develop and implement automation strategies to improve endpoint management software deployments and system configurations improving efficiency and reducing manual efforts Analyze historical support ticket trends to identify recurring issues and implement proactive solutions that minimize incidents and enhance overall system reliability Stay up to date with industry best practices for modern desktop engineering and apply relevant innovations to GLG s environment Manage AWS Workspaces desktops and bundles including debugging connectivity and software deployment issues Support strategic ETS projects including software rollouts and infrastructure upgrades Oversee Windows 11 deployment and ongoing support ensuring a smooth transition and continued system maintenance ongoing updates patches and optimizations Resolve escalated support tickets via Zendesk and collaborate with ETS teams to troubleshoot complex issues Deploy configure and manage Windows and macOS devices using Microsoft Intune and Jamf Maintain an accurate inventory of managed hardware and software assets Oversee OS patching security updates and software deployments enforcing security policies such as encryption endpoint protection and access controls Monitor identify and remediate vulnerabilities in GLG devices while supporting the implementation and management of endpoint security solutions Collaborate with ETS teams to enhance the GLG end-user computing experience and drive process improvements Identify and implement automation opportunities to streamline workflows Develop and maintain documentation for procedures troubleshooting guides best practices Required Skills Qualifications Bachelor s degree in IT Computer Science or related field preferred equivalent experience will also be considered 4 years of experience in systems desktop support and engineering Proven expertise in managing Windows Desktop operating systems macOS and Microsoft 365 Experience with scripting PowerShell Bash for automation Hands-on experience with Microsoft Entra ID Azure AD Intune and Jamf Knowledge of Active Directory Group Policy and device compliance policies Familiarity with Zendesk or similar customer relationship management software platform Understanding of security best practices for endpoint management Excellent troubleshooting communication and customer service skills Preferred Qualifications Relevant certifications i e MD-100 MD-101 Jamf Certified Tech or CompTIA A Experience with networking fundamentals DNS DHCP VPN

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