Client Success Manager
1 week ago
Job Description Job Responsibility - Management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. - Communicate telephonically with US-based clients. - Present and gather approvals on the hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data done byin-housebusiness analyst. - Work with customers to establish critical goals, plan the entire account strategy or quarterly campaign launch/initiation plan & help customers in achieving their goals. - Coordinate with cross-functional teams like product & engineering, development etc to ensure project or campaigns are launched in a timely manner. - Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups and other cross teams. - Present A/B test results to determine the impact on conversion and ROI. - Increase customer satisfaction by understanding business needs and accurately matching our solutions and offerings to these needs - Act as an escalation point to drive problem resolutions in a timely and proactive manner. - Proactively spot and correct any issues that could affect customer satisfaction or retention. - Monitor customer health to track usage and customer satisfaction. - Delivery of periodic (monthly / quarterly) Business Reviews with customers especially at the C-level and their stake holders. - To review and analyse key metrics to demonstrate progress and provide recommendations. - In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts. - Empathise with every aspect of the customer experience, putting customers needs first - Work with customers to maximize customer value realization by ensuring a productive partnership that meets service level agreements Key Requirements: - Prior experience in international Customer success,Professional Services, consultingor equivalent history of increasing customer satisfaction, adoption and retention - Understanding ofe-commerce business,Strategic Marketing & Online Marketing / Campaign Management is strongly desired. - Digital marketing experience that demonstrates your in-depth understanding of Online Brand Development, Data Analytics, Campaign Management and customer and email acquisition will be added benefit - Experience working in a multi-cultural global organization - Strong structural work methods, multitasking and time management skills - Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed for the best interest of the business and the customer - Excellent verbal and written communication skills - Good presentation skills - Proven ability to collaborate and build strong relationships with customers especially at the C-level. Proven experience in managing project implementations. Shift timings - 3 pm to 12 am
-
Client Success Manager
2 weeks ago
Vadodara, India PTN Events Full timeJob Description Vadodara, Gujarat, India | Full-Time Share this page Job Description PTN Events Pvt. Ltd. is seeking a dedicated and relationship-driven Client Success Manager to ensure seamless delivery and satisfaction for our global clients across B2B conferences and outreach solutions. You will act as the main point of contact for clients post-sale,...
-
Client Success Manager
4 weeks ago
Bengaluru, India Laundryheap Full timeLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
-
Client Success Manager
1 week ago
Bengaluru, India Laundryheap Full timeLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
-
Client Success Manager
7 days ago
Bengaluru, Karnataka, India Laundryheap Full time ₹ 20,00,000 - ₹ 50,00,000 per yearLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
-
Client Success Specialist
7 days ago
India Talogy Full time US$ 50,000 - US$ 1,50,000 per yearClient Success SpecialistLocation: RemotePosition Summary:The Client Success Specialist role at Talogy is primarily responsible for ensuring the success of clients and colleagues through the implementation phases of client projects and throughout the business relationship with the client. People in this role are the front-line providers of excellent customer...
-
Client Strategy
2 days ago
India Infobrandz Full timeJob Description This role exists to retain, grow, and systemize client relationships. You are not a support agent. You are not a cheerleader. You are accountable for client outcomes, renewals, upsells, and long-term value. If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply. Core ResponsibilitiesClient...
-
Client Success Manager
2 weeks ago
Pune, India Ollion Full timeJob Description Company Description OUR STORY Let's be honest: there are lots of people out there doing what we do. We're just not convinced they're doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we've connected companies and capabilities around the world to help ambitious...
-
Client Success Manager
2 weeks ago
Bengaluru, Karnataka, India Talent Worx Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout the Role:We are seeking a highly experienced and dynamic Client Success Manager (CSM) to lead client relationships, oversee recruitment delivery, and ensure seamless execution across key accounts. This role is critical in managing the Hyderabad operations for one of our premier clients and ensuring delivery excellence, stakeholder satisfaction, and...
-
Client Success Associate
2 weeks ago
India Sterling Check Full timeWe have great people here and are looking for more. Come join us - you will love it! Title: Client Success Associate Department: Client Success, Acute Care and Life Sciences Position Type: Full-Time Band & Grade: G2-L1 Reports to: Client Success Supervisor About The Role: This position will act as a liaison between the departments within the...
-
Client Success Manager
1 week ago
Bengaluru, India SmartQ Full timeAbout SmartQ:We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.In less than a decade we...
