Client Success Manager
1 week ago
Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to quality, reliability, and customer happiness. The Role We are seeking an experienced Client Success Manager (CSM) to join our growing EMEA team. You will be the key point of contact for our business clients – primarily in the hospitality and corporate sectors – ensuring their satisfaction, retention, and growth across the region. As the voice of the client within the business, you’ll collaborate cross-functionally with Operations, Product, Sales, and Marketing to deliver outstanding service and drive long-term partnerships. Key Responsibilities - Serve as the main contact for key accounts across EMEA, building strong and trusted relationships - Onboard new clients, ensuring a smooth and professional transition from Sales - Monitor account health, usage, and service levels – proactively address issues and identify opportunities - Analyse client data and feedback to drive continuous improvement and upsell opportunities - Collaborate with internal teams to ensure SLAs are met and client expectations are exceeded - Conduct regular performance reviews with clients and provide strategic recommendations - Support renewals and expansion by identifying growth areas within existing accounts - Maintain accurate records of client interactions, contracts, and feedback using CRM tools - Advocate for the client within internal meetings, influencing roadmap and process improvements Requirements - 3–5 years’ experience in client success, account management, or B2B / B2B2C relationship management, ideally within tech, SaaS, logistics, or hospitality services - Strong interpersonal and communication skills – able to manage both operational conversations and executive-level discussions - Proven ability to manage multiple clients and projects simultaneously across diverse markets - Comfortable with data – able to interpret usage reports, client metrics, and identify trends - Proactive, solutions-oriented, and commercially minded - Experience working in a scale-up or fast-paced environment is a plus - Fluency in English required; additional languages (Arabic, French, German) are a plus - Willingness to travel across the EMEA region if required Work Schedule - 9-hour shift (8 working hours) - 5 days a week (2 week-offs based on rota) - Rotational Shifts - including night - Office-based role What We Offer - Competitive salary - Opportunity to shape the client success function in a high-growth international company - Dynamic, diverse, and collaborative team culture - Laundry benefits (naturally) and employee perks
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Client Success Manager
4 weeks ago
Bengaluru, India Laundryheap Full timeLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
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Client Success Manager
7 days ago
Bengaluru, Karnataka, India Laundryheap Full time ₹ 20,00,000 - ₹ 50,00,000 per yearLaundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to...
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Client Success Manager
2 weeks ago
Bengaluru, Karnataka, India Talent Worx Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout the Role:We are seeking a highly experienced and dynamic Client Success Manager (CSM) to lead client relationships, oversee recruitment delivery, and ensure seamless execution across key accounts. This role is critical in managing the Hyderabad operations for one of our premier clients and ensuring delivery excellence, stakeholder satisfaction, and...
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Client Success Manager
1 week ago
Bengaluru, India SmartQ Full timeAbout SmartQ:We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.In less than a decade we...
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Senior Manager, Client Success
1 week ago
Bengaluru, Karnataka, India UiPath Full time ₹ 12,00,000 - ₹ 24,00,000 per yearLife at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...
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Client Success Manager
1 week ago
Bengaluru, India Convertcart Full timeJob Responsibility Management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. Communicate telephonically with US-based clients. Present and gather approvals on the hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data done...
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Client Success Manager
1 week ago
Bengaluru, India Convertcart Full timeJob Responsibility Management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. Communicate telephonically with US-based clients. Present and gather approvals on the hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data done...
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Client Success Executive
2 weeks ago
Bengaluru, India Radarr Technologies Full time**Location: Bengaluru/Remote (if outside India)**: Radarr is an award winning AI-Powered social and digital data analytics and big data SaaS platform company, headquartered in Singapore, with a development center in Bengaluru, India. We help businesses to make decisions from relevant social media conversations in real time. This includes conversations about...
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Principal Client Success
7 days ago
Bengaluru, Karnataka, India ColorTokens Full time**Job title**: Principal Client Success E**xperience**: 12 to 17 years **Role Description**: - Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create...
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Client Success Manager
2 weeks ago
Bengaluru, Karnataka, India Convertcart Full time US$ 15,00,000 - US$ 30,00,000 per yearJob Responsibility Management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships.Communicate telephonically with US-based clients.Present and gather approvals on the hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data done...
