(15h Left) Sky-analyst-service Quality-sky Channel-service Quality

4 weeks ago

Hyderabad Telangana, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree We are seeking a dedicated and passionate individual to join our Sky Channel-Service Quality team as a Quality Analyst In this role you will be responsible for monitoring and evaluating the performance of our Sky Channel agents ensuring they deliver an exceptional customer experience Your insights and recommendations will drive continuous improvement and help us maintain our high standards of service quality Responsibilities Monitor and assess the performance of Sky Channel agents ensuring adherence to quality standards and guidelines Conduct regular audits and evaluations of agent interactions to identify areas of improvement Provide constructive feedback and coaching to agents helping them enhance their skills and customer engagement Analyze customer feedback and identify trends to develop strategies for service quality enhancement Collaborate with the training team to design and implement effective training programs for agents Ensure compliance with regulatory and internal policies maintaining a high level of integrity Maintain accurate records and generate reports on service quality metrics for management Stay updated on industry best practices and emerging trends in customer experience Work closely with the operations team to resolve customer queries and complaints efficiently Contribute to the development and implementation of service quality initiatives and strategies Qualifications Bachelor s degree in Business Administration Customer Experience or a related field Minimum 2 years of experience in a customer service or quality assurance role preferably in a banking or financial services environment Strong analytical skills with the ability to interpret data and identify trends Excellent communication and interpersonal skills with a customer-centric approach Proficiency in using customer relationship management CRM systems and quality assurance tools Ability to work independently and manage multiple tasks simultaneously Strong attention to detail and a commitment to delivering high-quality work Familiarity with regulatory requirements and compliance standards is preferred Willingness to learn and adapt to new technologies and processes A proactive and solution-oriented mindset with a passion for continuous improvement

  • Sky-Analyst-Service Quality-Sky Channel-Service Quality

    4 weeks ago

    Hyderabad, India Kotak Mahindra Bank Limited Full time

    Job Description We are seeking a dedicated and passionate individual to join our Sky Channel-Service Quality team as a Quality Analyst. In this role, you will be responsible for monitoring and evaluating the performance of our Sky Channel agents, ensuring they deliver an exceptional customer experience. Your insights and recommendations will drive continuous...

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    Hyderabad, India Kotak Mahindra Bank Limited Full time

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    Hyderabad, Telangana, India sky imf limited Full time

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    Madhapur, Hyderabad, Telangana, India Code-Zens Full time ₹ 16,80,000 - ₹ 18,79,980 per year

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