(15h Left) Sky-analyst-service Quality-sky Channel-service Quality

6 days ago

Hyderabad Telangana, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree We are seeking a dedicated and passionate individual to join our Sky Channel-Service Quality team as a Quality Analyst In this role you will be responsible for monitoring and evaluating the performance of our Sky Channel agents ensuring they deliver an exceptional customer experience Your insights and recommendations will drive continuous improvement and help us maintain our high standards of service quality Responsibilities Monitor and assess the performance of Sky Channel agents ensuring adherence to quality standards and guidelines Conduct regular audits and evaluations of agent interactions to identify areas of improvement Provide constructive feedback and coaching to agents helping them enhance their skills and customer engagement Analyze customer feedback and identify trends to develop strategies for service quality enhancement Collaborate with the training team to design and implement effective training programs for agents Ensure compliance with regulatory and internal policies maintaining a high level of integrity Maintain accurate records and generate reports on service quality metrics for management Stay updated on industry best practices and emerging trends in customer experience Work closely with the operations team to resolve customer queries and complaints efficiently Contribute to the development and implementation of service quality initiatives and strategies Qualifications Bachelor s degree in Business Administration Customer Experience or a related field Minimum 2 years of experience in a customer service or quality assurance role preferably in a banking or financial services environment Strong analytical skills with the ability to interpret data and identify trends Excellent communication and interpersonal skills with a customer-centric approach Proficiency in using customer relationship management CRM systems and quality assurance tools Ability to work independently and manage multiple tasks simultaneously Strong attention to detail and a commitment to delivering high-quality work Familiarity with regulatory requirements and compliance standards is preferred Willingness to learn and adapt to new technologies and processes A proactive and solution-oriented mindset with a passion for continuous improvement

  • Sky-Analyst-Service Quality-Sky Channel-Service Quality

    6 days ago

    Hyderabad, India Kotak Mahindra Bank Limited Full time

    Job Description We are seeking a dedicated and passionate individual to join our Sky Channel-Service Quality team as a Quality Analyst. In this role, you will be responsible for monitoring and evaluating the performance of our Sky Channel agents, ensuring they deliver an exceptional customer experience. Your insights and recommendations will drive continuous...

  • Sky Phygital

    2 weeks ago

    Hyderabad, Telangana, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree Sky Phygital - Relationship Manager Job Role Customer Engagement meeting Video call Tele call and Relationship Management on the mapped C Cat book of the branch C category book of 2-3 branches with approx 1000 to 1500 customers will be mapped Cross sell of Asset HL LAP CL PL GL WC CV...

  • Sky Phygital

    3 weeks ago

    Hyderabad, India Kotak Mahindra Bank Limited Full time

    Job Description Sky Phygital - Relationship Manager Job Role: 1. Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 brancheswith approx. 1000 to 1500 customers will be mapped ) 2. Cross sell ofAsset( HL, LAP, CL,PL, GL, WC, CV )Liability( CA, SA TD) andThird...

  • Front Office Executive Jobs Opening in Sky Highs Overseas Private Limited at Dilsukhnagar, Habsiguda, Malakpet, HyderabadLess

    4 weeks ago

    Hyderabad, India Sky Highs Overseas Private Limited Full time

    Location: Hyderabad, TelanganaPosition Type: Full-TimeReports To: Managing DirectorJob SummaryThe Front Office Executive will be the first point of contact for clients visiting or contacting Sky Highs Overseas Private Limited. This role requires excellent communication, organizational, and customer service skills to ensure a positive client experience. Key...

  • Contact Centre Inbound Executive

    2 weeks ago

    Bangalore, -Blore-Gold Hill Square-Hosur Main Road-Bommamahalli-KTK, Bangalore, Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Sky Service Distribution - SME-Sky Channel-Contact Centre InboundThe SME-Sky Channel-Contact Centre Inbound role involves handling inbound customer service inquiries and providing support to Sky Channel customers. Responsibilities include addressing customer concerns, resolving issues, and ensuring a positive customer experience. The role requires strong...

  • Sky CA Classic

    2 days ago

    Hyderabad, India Kotak Mahindra Bank Limited Full time

    Job Description As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

  • Food and Beverage Specialist

    2 weeks ago

    Hyderabad, Telangana, India Afaq Clinics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionJob Title: Food and Beverage SpecialistLocation: Lemon Sky Restaurant, Attapur, HyderabadFull-timeAbout Us:Lemon Sky is a vibrant, multi-cuisine restaurant in Attapur, Hyderabad, known for its exceptional food, welcoming ambiance, and quality service.We are looking for an experienced and passionate Food and Beverage Manager to lead and elevate...

  • Quality Analyst role

    3 days ago

    Madhapur, Hyderabad, Telangana, India Code-Zens Full time ₹ 16,80,000 - ₹ 18,79,980 per year

    Quality Analyst role:Must have 2 years experience into Call quality and accuracyJob Description:· Monitor and evaluate performance of agents specifically on product knowledge, accuracy, tone, compliance and adherence to company policies.· Conduct root cause analysis, case sharing and coaching of individuals, including providing timely feedback.· Analyze...

  • Quality Analyst

    4 weeks ago

    Hyderabad, India Apollo Telehealth Full time

    Job Description Apollo Tele health Services is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey - A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards Key responsibilities include: - Developing and implementing quality...

  • Service Quality Engineer

    2 weeks ago

    Hyderabad, Telangana, India Experian Full time

    Company DescriptionExperian is a global data and technology company powering opportunities for people and businesses around the world We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions and gain deeper insights into the automotive market all using our unique combination of data analytics and...