Quality Analyst role

2 weeks ago

Madhapur Hyderabad Telangana, India Code-Zens Full time ₹ 16,80,000 - ₹ 18,79,980 per year

Quality Analyst role:

Must have 2 years experience into Call quality and accuracy

Job Description:

· Monitor and evaluate performance of agents specifically on product knowledge, accuracy, tone, compliance and adherence to company policies.

· Conduct root cause analysis, case sharing and coaching of individuals, including providing timely feedback.

· Analyze quality reports to identify performance trends and recurring issues or areas to improve or value-add.

· Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and, proactively identifies new ways to improve overall QA work.

· Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance.

· Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy.

Requirements:

· Minimally 2-3 years of experience in a customer service environment, i.e., a call center or BPO.

· Strong reading and writing skills in Hind and English are required.

· Excellent English communication skill is required.

· Experience as a Quality Analyst responsible for supporting customers on email and chat channels is highly advantageous.

· Ideally but not limited to, a Bachelor's degree in Business Administration, Finance/ Economics, Communication

· Advantageous if you have working experience in the finance industries or BPO supporting financial clients.

· Able to work under pressure and adapt to a fast-paced environment, show strong sense of responsibility and a passion for customer service management, work proactively with service mindset, strong problem solving and delivery skills.

· No problem working on site and rotational shifts if necessary.

Benefits:

· performance-based incentives

· Training provided

· Career growth opportunities

· Friendly work environment

· Refer them and earn a Referral Bonus once they join

Please share resumes to immediate joiners are required.

Job Type: Full-time

Pay: ₹14, ₹30,169.75 per month

Benefits:

  • Paid sick time

Work Location: In person

  • Quality Analyst

    2 weeks ago

    Hyderabad, India Apollo Telehealth Full time

    Job Description Apollo Tele health Services is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey - A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards Key responsibilities include: - Developing and implementing quality...

  • Quality Analyst

    3 weeks ago

    Hyderabad, Telangana, India Apollo Telehealth Full time

    Job DescriptionApollo Tele health Services is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey- A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standardsKey responsibilities include:- Developing and implementing quality control...

  • Quality Analyst

    6 days ago

    Hyderabad, Telangana, India Elico Healthcare Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionElico Healthcare Services Ltd. is a trusted and renowned healthcare partner offering holistic tailor-made RCM solutions to hospitals, physician groups, EMS providers, and credentialing & contracting agencies. Promoted by Elico Ltd., a leader in laboratory analytical instruments with a proven track record of over six decades, we have been...

  • Quality Analyst

    2 weeks ago

    Hyderabad, India Oliva Skin & Hair Clinics Full time

    Job Title: Quality Analyst Work Location: Oliva Corporate Office, Begumpet, Hyderabad Email for Applications: Roles & Responsibilities: Monitor inbound and outbound calls, chats, and emails to assess service quality. Evaluate interactions using scoring sheets and document findings accurately. Ensure compliance with company policies and regulatory...

  • Quality Analyst

    3 days ago

    Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

  • Quality Analyst

    1 day ago

    Hyderabad, Telangana, India Diligen Professional Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Analyst US Healthcare (RCM)Location: HyderabadExperience Required: Minimum 1 year in US Healthcare – Revenue Cycle Management (RCM)Transport: Two-way cab facility availableRole Overview:We are seeking a Quality Analyst in the US Healthcare domain (RCM). While you'll begin performing QA responsibilities from Day 1, the official...

  • Data Analyst

    24 hours ago

    Madhapur, Hyderabad, Telangana, India Galactix Solutions Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    We're Hiring: Data AnalystAre you passionate about turning raw data into meaningful insights? Join our team as a Data Analyst and help us drive smarter business decisions.Interested candidates can share their CV at Galactix Solutions Pvt LtdRole: Data AnalystExperience: 2–3 YearsLocation: HyderabadEmployment Type: Full-timeWhat you'll do:Collect, clean &...

  • Quality Analyst

    4 days ago

    Hyderabad, Telangana, India Ghrs Training Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCAExp - Min 2 yrsLoc - HyderabadImmediate joiners OnlyWFO | Both ways Cabs | night shifts |

  • Quality Analyst

    6 days ago

    Bengaluru, Hyderabad, Pune, India Apexon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: Analyst IIRole: Quality AnalystLocation: Bangalore/Pune/Hyderabad/Chennai/AhmedabadExperience: 10+ yearsResponsibilities:Analyse existing quality processes to identify gaps, inefficiencies, and areas for improvementProject AuditsDevelop, document, and implement process improvements aligned with business goals and industry standardsCollaborate with...

  • Quality Analyst

    2 weeks ago

    Hyderabad, India Thoughtworks Full time

    Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...