Voice And Accent Trainer

1 day ago

Chennai India Access Healthcare Full time

Job Description Job Title: Voice and Accent Coach Training Specialist Location: Ambattur Industrial Estate, Chennai Shift: US Shifts Experience: Minimum 3 Year Notice Period: Less than 30 days Job Type: Full-time Perks & Benefits: - Complimentary cab facilities for pick-up and drop-off - Exposure to international processes and global teams About the Role: We are looking for a passionate and experienced Voice and Accent Coach to join our dynamic training team. As a Training Specialist, you will play a critical role in shaping the communication skills of our new hires and supporting the continuous development of our frontline agents. Key Responsibilities: New Hire Training Facilitation - Deliver comprehensive language, voice, and accent training during pre-process sessions. - Teach grammar fundamentals, pronunciation, and communication etiquette. - Conduct call handling sessions during process training, as required. - Assist with recruitment by conducting voice and accent screening interviews. - Maintain and share detailed training reports with the Training Manager. Audit and Coaching - Monitor and audit agent calls to evaluate voice, language, and call handling. - Use standardized forms to record scores and observations. - Deliver constructive feedback through personalized coaching sessions. - Support performance improvement initiatives by focusing on bottom performers. Qualifications & Skills: - Minimum 3+ year of experience as a Voice and Accent Coach or Language Trainer. - Strong command of English grammar, pronunciation, and neutral accent training. - Experience in call monitoring, coaching, and performance feedback. - Comfortable working night shifts to align with US business hours. - Excellent interpersonal, facilitation, and communication skills.

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