It Engineer

Instawork s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world With an AI-first approach we re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work Backed by world-class investors like Benchmark Spark Capital Craft Ventures Greylock Y Combinator and more we want you to help us continue to scale quickly and make an even greater impact Company Introduction At Instawork we re driven by our vision to create economic opportunities for local businesses and skilled hourly professionals in communities around the world With a growing number of hub cities across the world in the U S Canada India and beyond we re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products all with the backing of our world-class investors including Benchmark Spark Capital Craft Ventures Greylock Capital Y Combinator and more Role Responsibilities Description We are seeking a new member for our IT team As an IT engineer or specialist this person will help build and maintain a broad array of enterprise systems networks and technologies Reporting to the Head of IT and Security this role serves as a critical member of the IT team It requires a solid understanding of general IT knowledge strong analytical and troubleshooting skills proficiency in workflow automation and the ability to learn quickly and adapt to various challenges You will identify and build solutions that impact business processes and workflows interfacing both internally and externally with vendors and consultants to support technology solutions This position requires the employee to work night shifts for 9 AM - 5 PM ET US hours 5 days a week What You ll Do Receive and assess IT support tickets from employees and address IT issues in a timely professional and properly prioritized manner Assist with account management including hardware software and application permissions as well as other general IT network requests as necessary Work with external IT partners vendors to coordinate the delivery and return of IT assets Serve as an escalation point for the IT helpdesk support tickets escalating issues as needed Provide remote IT network support for internal employees when needed Support higher-level IT and Security initiatives including implementations evaluations and integrations of programs and processes Maintain updated IT documentation Adhere to responsible change management documentation and business continuity best practices and processes in coordination with and in support of all team members Work collaboratively with other IT team members internal stakeholders and external IT partners to solve problems and develop solutions that support our team and business Maintained updated project trackers reports or dashboards as helpful and efficient to support IT projects and initiatives On-call duty as rotation requires global time zone Who You Are Bachelor s Degree or higher in Computer Science or a related field 2 years of experience in at least two IT solution development disciplines technical architecture network management application development middleware database management and or operations 2 years of working experience with agile methods and processes Service-oriented collaborative and security mindset dedication to best practices and continuous improvements Strong communication skills attention to detail and ability to self-organize In-depth experience with Google Workspace G-Suite management Experience in troubleshooting techniques including RCA and ticket triage Experience with modern OS e g MacOS Windows Linux iOS and Android Experience managing endpoints in an enterprise environment preferably with MDM software e g Jamf JumpCloud Experience with user management through IdP services e g Google groups Okta groups MS AD and or other related technologies Experience with business SaaS applications management especially around collaboration technologies e g chat VoIP calls video conferencing Ability to meet deadlines and follow through on assigned projects Ability to work in a changing environment while maintaining quality and productivity Ability to plan drive and support multiple concurrent projects and initiatives Nice to Have 2 years of working experience with software development or security engineering Experience with service automation through coding scripting Experience with Django development framework Django admin Experience with ITSM and HRIS integrations Experience with IT and InfoSec Privacy industry-standard compliance frameworks Experience with VPN and or Zero Trust configuration Experience with Cloud e g AWS GCP and containerized environment Ability to learn work with networking devices configuration and troubleshooting e g firewalls switches and routers access points Why Explore a Career at Instawork Everyone at Instawork works across the stack You ll have the opportunity to work cross-functionally with product engineering and operations teams to make an impact on the overall success of the business You ll have the opportunity to grow and advance both technical and leadership skills You d own a career here with Instawork We work hard and we work fast We err on the side of being bold and embracing celebrating failure because we d rather make bets on great features at the expense of shipping some bad ones Instawork Values Bias for Action We are a growing team and an evolving product We want a team of doers to drive the company forward even if it means making decisions with incomplete information or being wrong Act Like an Owner Treat this company as though it is your own Execute on the fundamentals and act creatively to drive growth Your ability to drive impact in any part of our company is only limited by your courage and conviction not your job title Always Be Learning We are changing an entire industry We strive to learn from each other and get better each day week and month so that our team s learnings can compound and we can all improve together Empathy Trust Candor Empathy for our business partners and professionals means we put ourselves in their shoes Empathy for our colleagues means we are always upfront and honest with each other which comes from trust Our Values Empathy Trust Candor We put ourselves in the shoes of our colleagues and customers and don t shy away from uncomfortable conversations instead building trust through honest and direct feedback Bias for Action We practice high-velocity decision-making clear-eyed that we often operate with incomplete information Growing quickly means it s OK to be wrong so long as we learn from our mistakes and course correct Always Be Learning We re a curious bunch and with AI transforming our workplace we encourage everyone to learn from each other compounding our knowledge and experience to help us change an entire industry Act Like an Owner We work long hard and smart building products that delight our users and drive growth Your ability to impact Instawork is limited only by your courage and conviction not your job description About Instawork Founded in 2015 is the nation s leading online labor marketplace for food services hospitality light industry and logistics connecting more than 7M skilled workers with local restaurants hotels warehouses stadiums and more Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada We re not just helping fill shifts we re supporting local economies-and we re just getting started Instawork has been featured by CBS News The Wall Street Journal The Washington Post and the Associated Press Forbes included us on their Next Billion Dollar Startups list RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025 and Inc 5000 recognized us as one of the country s top 10 fastest-growing companies two years in a row But what matters most is our impact We re solving real problems for real people and we re doing it at scale Join our team to help us build something that matters We re looking for superstars who want to help us shape the future of work With hubs in San Francisco Bangalore and Chicago city offices in New York Phoenix and Singapore we re back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face We also value diverse perspectives and encourage applications from candidates of all backgrounds Ready to make an impact Learn more at