Cafe Manager

4 weeks ago

India Cochin Kochi Ernakulam Procons Innovations Pvt Limited Full time

Job Description Procons Innovations Pvt. Ltd., the official franchise partner of Amore Gelato & Caf Kochi, is seeking an experienced and dynamic Caf Manager to lead and oversee all our outlets in Kochi. This is a full-time, on-site leadership role responsible for ensuring operational excellence, team performance, and outstanding customer experiences across all locations. Key Responsibilities: As Caf Manager, your key responsibilities include (but are not limited to): - Overseeing end-to-end caf operations across all Kochi outlets, ensuring smooth workflows from opening to closing. - Supervising and coordinating staff in collaboration with the Team Lead, ensuring proper shift allocation, workload balance, and adherence to service standards. - Serving as the final authority on shift scheduling, leave approvals, and overtime decisions, with support from the Team Lead for record-keeping and reporting. - Managing inventory, stock control, and vendor coordination, including forecasting, ordering, and minimizing wastage. - Driving customer service excellence, handling escalations, and ensuring a consistently premium guest experience. - Monitoring daily sales, footfall, and key performance indicators (KPIs), analyzing data trends, and reporting performance to senior management. - Leading training, coaching, and performance evaluations for caf staff, ensuring continuous skill development and adherence to brand standards. - Implementing and maintaining hygiene, safety, and compliance standards as per SOPs and regulatory requirements. - Approving and overseeing cash/POS operations, ensuring accurate billing, reconciliations, and reporting. - Supporting marketing initiatives, product promotions, and community engagement activities in coordination with the franchise management team. - Ensuring timely equipment maintenance, facility readiness, and vendor service coordination for uninterrupted operations. - Acting as the primary liaison between caf operations and company directors, ensuring alignment with brand goals, policies, and business objectives. - Taking strategic decisions on staffing, operations, and promotional campaigns while delegating daily operational oversight to the Team Lead when required. Requirements: - Bachelor's degree in Business Administration, Hotel/Retail Management, or a related field (preferred). - 35 years of experience in F&B, caf, QSR, or retail store management. - Strong leadership, team management, and customer service skills. - Proficiency in inventory systems, POS operations, and stock control processes. - Excellent communication, organizational, and multitasking abilities, with a focus on problem-solving. - Flexible to work weekends, public holidays, and festivals as per business needs. Apply Now: Send your CV to [Confidential Information] with the subject line Application Caf Manager (Kochi)

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